Floating Support Worker

Here for people. Here for communities. Here for you.

Make a real impact every day as a Support Worker at Hafod.

This is a floating support worker post operating within the TESS team in the Vale, 36 hours per week. The post provides housing related support in the community to adults within their own homes as well as participation in drop-in advice sessions operated across the region.

We’re looking for compassionate, person-centred and resourceful people to join our team. You’ll support people who have a range of housing related support needs maintain or access housing.

It’s hands on rewarding work where you can genuinely make a difference to the people you support, and no two days are ever the same.

We put people first, offering great training, supportive teams and opportunities to grow your career in Support.

Please note: We’re unable to offer visa sponsorship for this role.

What you’ll be doing

• Provide housing related support to customers, including support with maintaining or accessing housing, claiming welfare benefits, accessing specialist support, engaging with community-based services and offering general wellbeing support.
• Build positive, trusting relationships, offering person centred housing related support to enable customers to thrive.
• Support customers to advocate for themselves, encouraging them to focus of what matters to them.
• Digitally monitor and record housing related support activities and outcomes accurately, following support plans and updating outcomes reporting.
• Work as part of a team, contributing to a warm, inclusive environment and following Hafod’s standards, policies and safeguarding responsibilities.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

• A compassionate, trauma informed and can-do approach, with a genuine desire to support people.
• Good communication skills and the ability to build trust, listen and work positively with others.
• Reliability and willingness to learn, with confidence to engage with customers, colleagues and stakeholders to enable good outcomes for customers.
• Emotional resilience, problem solving skills and an ability to work in a strengths-based way, especially when supporting customers with varied and complex needs.

Applicants must hold a full, valid driving licence, as this is an essential requirement of the role.

Previous housing related support experience isn’t essential, your compassion, reliability and desire to help others are what count. We’ll teach you what you need, and you’ll have the chance to complete a range of training and development activities to build your knowledge and practice toolkit.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview.

Interviews will be at St Hilary Court on the 17th August.

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here

About Support

Our Support teams deliver housing related support services across South Wales, helping people live independently and prevent homelessness. We provide flexible, tailored support to meet individual needs, from managing money and maintaining tenancies to building confidence, skills and wellbeing.

We work across supported housing, floating support and specialist services, supporting a wide range of people including families, young people, older people and those with additional complex needs. We create safe, supportive environments that enable people to move forward and achieve lasting outcomes.

You’ll be part of a collaborative, values-led team that puts people first, works closely with partners and communities, and is committed to making a real difference, while supporting you to learn, grow and build your career in support.

You’ll find more information about Support here

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