Technical Services Lead

Job Description

Technical Services Lead - Automotive Aftermarket

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Ideal backgrounds: Senior Technical Advisor, Technical Support Lead, Product Data Specialist, Catalogue Manager, Technical Support Team Leader (Automotive Aftermarket)

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A superb opportunity for an experienced automotive aftermarket technical specialist to step into a broader role supporting and guiding a small technical team within a respected aftermarket brand. This position blends deep product and application knowledge with cataloguing accuracy, range management, and cross‑functional collaboration - ideal for someone who already understands the aftermarket ecosystem and is ready to progress.

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You'll be central to maintaining accurate product and application data, supporting complex technical enquiries, and ensuring the integrity of cataloguing across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you'll help deliver a technically robust, well‑supported product offering to the aftermarket.

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What's in It for You

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• Competitive salary
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• Excellent benefits package including enhanced pension, private medical and 25 days holiday
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• Excellent training and development opportunities
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• Hybrid working (3 days in the office) with occasional UK travel
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• A genuine step‑up role for an aftermarket technical specialist
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Location

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Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth.

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What We're Looking For

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• Automotive technical qualification or relevant engineering degree
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• Proven automotive aftermarket experience - ideally from a parts manufacturer, supplier, motor factor, or technical support environment
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• Strong understanding of product application data, cataloguing standards, TecDoc, MAM, Autocat or similar systems
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• Hands‑on knowledge of ignition, engine management or electronic components
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• Experience analysing technical enquiries, warranty trends or product performance data
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• Excellent attention to detail with a structured, methodical approach
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• Ability to coordinate workload and support a small technical team
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• Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
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• Understanding of warranty processes, quality control and product validation
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• Comfortable attending exhibitions, seminars and customer events when required
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What You'll Be Doing

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• Support the coordination and day‑to‑day guidance of the Technical Services team
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• Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
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• Assist with the creation of technical content, bulletins and product information for new ranges
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• Monitor range coverage, ensuring catalogues and technical data remain up to date
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• Track technical enquiries, analyse call log trends and recommend corrective actions
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• Support the processing of warranty and damaged product returns, identifying root causes
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• Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
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• Attend exhibitions, seminars, PR events and customer activities as required
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• Build strong relationships with internal teams, external customers and third‑party data partners
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About the Company

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A well‑established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You'll join a team that values accuracy, continuous improvement and strong technical foundations.

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Register Your Interest

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To register your interest in this Technical Services Lead position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call Kayleigh for a confidential introductory chat on 07908 893621.

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Job Reference: 4354KBA - Technical Services Lead - Automotive Aftermarket

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Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations across the aftermarket and aligned sectors. We welcome applications from all qualified candidates and are committed to fostering diverse and inclusive workplaces. If you require adjustments during the recruitment process, we're here to support you.

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Please note we are unable to offer sponsorship for this role.