Job descriptionEverywhen Emerging Careers Apprenticeship Programme Do you feel life has come to a crossroads and you are unsure which direction to take your career… could Insurance be the right career for you? Following the amazing success of the last three apprenticeship intakes, our apprenticeship programme has been externally recognised by the Global Learning Awards and awarded the prestigious Princess Royal Training Award in 2024. At Everywhen, we are launching the 2026 intake of our exciting Emerging Careers Programme , giving you the opportunity to unlock all those hidden skills and potential that you never knew you had. These apprentices are full time positions in either Swansea or Southampton so you will need to be within a reasonable commute of either of these locations. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete. Starting in September 2026, you will begin to build a successful career through our robust induction before embarking onto our Apprenticeship programme. Yes, there will be lots to learn but don’t worry, you will be supported throughout your journey to help you to be outstanding in your career in Insurance. Don’t just take our word for it, let’s hear from one of our 2025 apprentices: Charlie Brawn, Apprentice Account Handler, London “I came into the apprenticeship around 3 months after I finished my A-levels. I have always preferred hands-on learning, so I knew that starting a career in financial services, which is an industry I had always wanted to work in, made the most sense. An apprenticeship was the perfect way to start working whilst also learning about the industry and gaining qualifications in insurance. From day one of the apprenticeship, I was already learning a lot about insurance. The apprenticeship program started with a 6 week induction, which taught me so much about the insurance industry and was the perfect introduction as someone who had no experience in insurance at all. During the 6 week induction I also met the other apprentices who started at the same time, and it was great to have others in the same position as me who were just starting in the industry. The support I received throughout the program is one of the best parts. The Learning and Development team were always approachable (and still are) and would help with anything. When I transitioned into my role, the support continued, with all my colleagues being very supportive and approachable for any questions I may have. I have no regrets in my choice of starting an apprenticeship at Everywhen. It’s given me the chance to start my career early and gain a lot of knowledge, and I have enjoyed every moment since I started.” We will make sure you are prepared to succeed through our induction and on-boarding programme, which will see you learn and develop knowledge and skills that will be crucial for the role as an Apprenticeship Client Executive. You will be supported through experienced mentors and buddies throughout your journey. This is a fantastic opportunity to earn whilst learning great skills and setting solid foundations for your career ahead. Following a successful induction, you will undertake an 18-month apprenticeship programme which will provide supported studying towards achieving a level 3 qualification in Insurance. Once you have obtained your Chartered Insurance Institute (CII) certification, this will enable you to evolve and flourish in Everywhen through our internal talent programmes in areas such as Leadership, Sales and Insurance to name a few. Being part of the Emerging Careers Programme means your future is looking very bright indeed. Still need a bit of convincing to apply? Please click on this video to find out more. https://www.youtube.com/watch?v=WbMhGGbjk9g&t=109s Come and be part of a fantastic opportunity and start your insurance career with Everywhen. #wewantyou #loveinsurance The company Everywhen is an award winning independent intermediary specialising in Insurance Products. Our team of dedicated expert consultants support customers worldwide to ensure they have the right solution for them. We are committed to providing our customers with expert advice, and we’re delighted to have achieved industry recognition for this. We are immensely proud of the awards we have won and we achieved Gold accreditation from the Investor in Customers (IIC) assessment in 2021 in recognition of our service excellence and our commitment to understanding and meeting the needs of our customers. Our people are key to the continued success of our business. As a result, we provide an inclusive, dynamic working environment where development and opportunity go hand in hand. We are dedicated and committed to growing our talent internally and have robust career pathways at all levels and have a dedicated award-winning Learning & Development team that delivers talent programmes including our Women in Leadership Programme that has recently been awarded a Princess Royal Training Award. If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future. Our culture and values Our Client Executives are a key part of our business, speaking to our customers and providing advice on new products, renewals and ensuring we understand their needs and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience and that’s driven by you. Our people share a common mindset that sets us apart. Our Client Executives are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players and they build trusted relationships with colleagues, customers and insurer partners. Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role. Purpose of the Role, may include: Provide support to an assigned Account Executive/portfolio in the day to day running of the client portfolio, including setting up all appropriate actions for renewal. Act as the first point of contact for all client/insurer queries/issues as they arise. Maintain relationships with existing clients and build relationships with new ones. Key Responsibilities, may include: Portfolio Support Ensure the smooth running of assigned portfolio Independently respond to queries from both clients/insurers in a proactive manner, whilst keeping Account Executive/Broker informed as appropriate Co-ordinate administration of schemes, including invoicing, membership data, claims data, communication materials and other associated queries as appropriate Relationship Building Develop, maintain and cultivate a constructive and professional relationship with internal and external stakeholders at all levels Be the first point of contact for day-to-day enquiries from internal and external stakeholders Renewal/New Business Support Support the creation of presentations for both new and existing clients Proactively initiate and manage the gathering of relevant data for client renewals and mid-term adjustments, ensuring accuracy at all times Periodically attend client meetings with internal stakeholders as required System Administration Ensure client records are accurate in respective Client Relationships Management (CRM) system, resolving any identified discrepancies in the CRM system and associated documentation Provide a proactive professional service for both internal and external stakeholders Proactively seek and recommend improvements to processes and services, participate fully in the implementation of them and be an advocate for change What do we offer in return? We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company. We also fully understand that everyone is different, and everyone have different priorities, so we offer flexible and hybrid working that works for you and Everywhen. The starting salary for the role is up to £23,132 and your pay will increase once fully qualified through the apprenticeship programme. Diversity and inclusion Here at Everywhen we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers, and insurer partners equally, fairly and respectfully. Come and be a key part of a market-leading, fast-growing company. Please apply online. The vacancy may close earlier than advertised depending on the number of applicants so don’t delay…apply today!! Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs. Visit Specialist Personal and Business Insurance | Everywhen for more information. INDX1 #LI-Hybrid #LI-NT1 #AIB Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page
