Patient Services Co-Ordinator

Job Description

Patient Services Therapy Coordinator | £13.45 per Hour | Temp to Perm Opportunity Customer Service | Healthcare Administration | Immediate Start | 4 Positions Available\n

Blue Arrow is recruiting 4 Patient Services Therapy Coordinators to join a respected and growing healthcare organisation.

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If you're looking for a customer service or administration role with genuine long-term career prospects, this is an excellent opportunity to join a professional healthcare environment where full training and support are provided from day one.

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This position is ideal for individuals seeking to develop a career within healthcare support, patient services, customer experience, or office-based administration roles.

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⏰ Patient Services Therapy Coordinator Working Hours Full-Time Positions\n

✅ Rotating shifts between 8:00am and 8:00pm

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✅ Occasional Saturday working required

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About the Patient Services Therapy Coordinator Role\n

As a Patient Services Therapy Coordinator, you will be a key member of a busy contact centre and administration team, supporting patients throughout their healthcare journey.

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You will act as a vital point of contact between patients, clinicians, and internal departments, delivering outstanding service while ensuring information is managed accurately and in line with healthcare compliance standards.

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This is a fast-paced, customer-focused position where excellent communication, organisation, and attention to detail are essential.

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Patient Services Therapy Coordinator Responsibilities\n

As a Patient Services Therapy Coordinator, you will:

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✅ Handle inbound and outbound enquiries via telephone, email, and online channels

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✅ Provide professional and compassionate support to patients, resolving queries efficiently

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✅ Update and maintain accurate patient records across internal systems

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✅ Complete a variety of administrative duties, including data entry and document processing

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✅ Work towards individual and team service level agreements (SLAs) and performance targets

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✅ Ensure compliance with company policies, quality standards, and data protection regulations

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✅ Deliver a high standard of customer service in a high-volume contact centre environment

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✅ Support a positive patient experience from initial enquiry through to resolution

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What We're Looking For in a Patient Services Therapy Coordinator\n

We are keen to speak with candidates who are reliable, motivated, and eager to build experience within customer service, healthcare administration, contact centre, or support service environments.

✅ Essential Skills & Experience for a Patient Services Therapy Coordinator\n

️ Excellent verbal and written communication skills

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Strong attention to detail and organisational skills

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Confidence using IT systems, databases, and Microsoft Office applications

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Professional, proactive, and customer-focused approach

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Flexible and adaptable to changing priorities and shift patterns

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Ability to work effectively both independently and as part of a team

⭐ Desirable Experience\n

Previous experience within a customer service, contact centre, administration, or patient support role

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Experience working within a healthcare environment would be beneficial but is not essential

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Why Apply for the Patient Services Therapy Coordinator Role?\n

This role offers an excellent opportunity to gain valuable experience within a recognised healthcare organisation while working towards a permanent career opportunity.

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You'll have the opportunity to:

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✅ Join a respected and growing healthcare provider

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✅ Receive full training and a structured onboarding programme

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✅ Develop valuable customer service and healthcare administration skills

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✅ Work within a supportive and collaborative team environment

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✅ Gain experience in a professional healthcare setting

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✅ Progress into a permanent position with an attractive benefits package

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Patient Services Therapy Coordinator Benefits Temporary Assignment Benefits\n

Competitive pay rate of £13.45 per hour

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Full training and structured onboarding programme

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Supportive and collaborative working environment

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Valuable experience within a recognised healthcare organisation

Permanent Benefits (Following Successful Qualifying Period)\n

Starting salary from £28,067.46 per annum

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25 days annual leave plus bank holidays

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Pension scheme

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Private medical cover (subject to eligibility)

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️ Life assurance

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Employee perks and discounts platform

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Ongoing learning and development opportunities

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Company events and employee engagement activities

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❤️ Paid volunteering day

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Employee referral bonus scheme

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Apply for the Patient Services Therapy Coordinator Position\n

Looking for your next opportunity within customer service, healthcare administration, or patient services?

Click Apply Now and submit your application today.\n

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.