With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay.
We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a *Front Office Manager *to help shape the Staycity guest journey.
1 year of service) * Flexible working patterns * Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals * Discounted rates for overnight stays for you, your family and friends * Refer and earn scheme - earn up to / 550 * Cycle to work scheme- to support a healthy lifestyle and our planet * Education Support to help you foster new skills * Volunteer days : 2 paid volunteer days per year * Support for you and your family when you need it with our Employee Assistance Program (EAP) *We would love you to have : * * Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role * The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis. * Experience using Opera and excellent communication and interpersonal skills are required for this role. *What you can do for us : * * To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments * A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites.
This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided. * Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement. * You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods. * Support and ensure that our department employees consistently uphold the prescribed standards and service techniques. * Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay. * Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis. *Join us and be part of the journey.*
Front Office Manager - London • London, London, United Kingdom
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