Talent.com
Veeqo Limited - L69
Investigation Specialist, VeeqoVeeqo Limited - L69 • Swansea, Wales, GBR
Investigation Specialist, Veeqo

Investigation Specialist, Veeqo

Veeqo Limited - L69 • Swansea, Wales, GBR
30+ days ago
Job type
  • Full-time
Job description
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company’s account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform — including account takeovers, shipping label fraud, payment fraud, and chargebacks — as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes.
In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle.


Key job responsibilities
- Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols
- Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity
- Conduct thorough fraud investigations — gathering evidence, analysing data, documenting findings, and producing actionable recommendations
- Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds
- Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies
- Communicate directly with sellers throughout the investigation lifecycle — providing clear updates, managing expectations, and ensuring a professional experience
- Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS)
- Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics
- Investigate and resolve account-level issues beyond fraud — including account compromise recovery, compliance actions, seller disputes, and operational escalations — ensuring thorough documentation throughout
- Own continuous improvement of the investigation function — conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

BASIC QUALIFICATIONS

- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
- Experience identifying and solving complex problems through data analysis
- Experience in fraud/risk investigations

PREFERRED QUALIFICATIONS

- 2+ years in fraud investigation, security analysis, or risk management roles
- Experience building automated fraud detection systems or scalable investigation workflows
- Experience with quality assessment frameworks and performance management in security contexts
- Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS)
- Experience developing and delivering training programmes for investigation teams

Create a job alert for this search

Investigation Specialist, Veeqo • Swansea, Wales, GBR

Similar jobs

Associate Director Dams and Reservoirs

AtkinsRéalisswansea, wales, United Kingdom
Full-time

Shape the Future of our cities and environments.Are you a Dams and Reservoirs Engineer who is passionate about making the world a better place? Are you ready to take up a vital role in some of the ... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Higher Slade, Devon, England | £38/hr Avg Lesson Rate | Up

My Four WheelsHigher Slade, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Cyber Security Placement Programme

Career Changeswansea, wales, United Kingdom
Full-time +1

Cyber Security Placement Programme - No Experience Required.Our training will help you kick-start a new career in Cyber Security.We are recruiting for companies that seek to employ our Cyber Securi... Show more

 • Promoted

Academy Analyst | Swansea City AFC

TheASPAswansea, wales, United Kingdom
Full-time

Academy Analyst at Swansea City AFC seeks a professional to lead performance analysis for the Youth Development Phase (U13–U16) while supporting the Foundation Phase (U9–U12).Lead all performance a... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Patchole, Devon, England | £38/hr Avg Lesson Rate | Up to

My Four WheelsPatchole, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Kentisbury, Devon, England | £38/hr Avg Lesson Rate | Up t

My Four WheelsKentisbury, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Audit and Accounts Semi-Senior

Autograph Recruitmentswansea, wales, United Kingdom
Full-time

Salary: £27,000+ (dependent on experience).You will be joining a growing and forward-thinking accountancy practice based in Swansea that offers a great mix of audit and accounts work.This role give... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Martinhoe, Devon, England | £38/hr Avg Lesson Rate | Up to

My Four WheelsMartinhoe, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Client Partner - Public Safety & Defence

Made Techswansea, wales, United Kingdom
Part-time +1

Client Partner - Public Safety & Defence.Any UK Office Hub (Bristol / London / Manchester / Swansea).Our aim at Made Tech is to use human‑centred technology to improve our society.We believe puttin... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Trentishoe, Devon, England | £38/hr Avg Lesson Rate | Up t

My Four WheelsTrentishoe, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Recoveries Specialist

Flint Bishopswansea, wales, United Kingdom
Full-time

Disclosure will be required in the event that a position is offered.Financial checks will be required in the event that a position is offered.Are you ready to make a positive impact on people's liv... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USIlfracombe, Devon
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Senior Audit Manager

PRO-TAX RECRUITMENT LIMITEDswansea, wales, United Kingdom
Full-time

A Top 10 UK accountancy practice is looking to appoint an experienced Audit Senior Manager to join its growing Audit & Assurance team in South Wales.This is an excellent opportunity for an ambitiou... Show more

 • Promoted

Strategic Finance Partner - Insight, Risk & Growth

Head4Talentswansea, wales, United Kingdom
Full-time

A leading finance recruitment firm in Swansea is seeking a Finance Business Partner to provide financial analysis and support to the department.This role is critical in improving understanding of f... Show more

 • Promoted

Specialty Doctor in Acute Medicine

Triple West Medicalswansea, wales, United Kingdom
Permanent +1

We have been appointed by one of the well-performing NHS Trusts in Wales to help recruit a.Specialty Doctor in Acute Medicine.Permanent/NHS Fixed Term basis.Our client is the largest healthcare org... Show more

 • Promoted

Remote-Eligible Night Operations Lead (Life Sciences)

Danaher Corporationilfracombe, england, United Kingdom
Remote
Full-time

Cytiva, a Danaher operating company, is seeking a 24/7 Shift Leader to oversee operations outside normal hours at the Ilfracombe site.The role ensures health and safety, quality, and production sta... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Chambercombe, Devon, England | £38/hr Avg Lesson Rate | Up

My Four WheelsChambercombe, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Trimstone, Devon, England | £38/hr Avg Lesson Rate | Up to

My Four WheelsTrimstone, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Cyber Security Starter Course (Swansea)

ITonlinelearning RecruitmentSwansea, WLS, GB
Part-time

Trainee Cyber Security Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first Cyber Security role.Study part-time, build fu... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Slade, Devon, England | £38/hr Avg Lesson Rate | Up to £50

My Four WheelsHigher Slade, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more