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Randstad Technologies
IT Service Desk Team LeaderRandstad Technologies • Fareham, Hampshire, UK
IT Service Desk Team Leader

IT Service Desk Team Leader

Randstad Technologies • Fareham, Hampshire, UK
30+ days ago
Salary
£15.00 hourly
Job type
  • Full-time
Job description

  • Job Title: IT Service Desk Team Leader
  • Location: Fareham
  • Type : Contract up to 6 months

Job Description

Core Competencies & Expertise

  • Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
  • Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
  • ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
  • Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
  • Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.

Key Functional Focus

  • Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.

What We Offer

  • The opportunity to partner with a renowned gl...
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IT Service Desk Team Leader • Fareham, Hampshire, UK

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