Patient Services Co-Ordinator

Patient Services Therapy Coordinator | £13.45 per Hour | Temp to Perm Opportunity

Customer Service | Healthcare Administration | Immediate Start | 4 Positions Available

Blue Arrow is recruiting 4 Patient Services Therapy Coordinators to join a respected and growing healthcare organisation.

If you're looking for a customer service or administration role with genuine long-term career prospects, this is an excellent opportunity to join a professional healthcare environment where full training and support are provided from day one.

This position is ideal for individuals seeking to develop a career within healthcare support, patient services, customer experience, or office-based administration roles.

⏰ Patient Services Therapy Coordinator Working Hours

Full-Time Positions

✅ Rotating shifts between 8:00am and 8:00pm

✅ Occasional Saturday working required

About the Patient Services Therapy Coordinator Role

As a Patient Services Therapy Coordinator, you will be a key member of a busy contact centre and administration team, supporting patients throughout their healthcare journey.

You will act as a vital point of contact between patients, clinicians, and internal departments, delivering outstanding service while ensuring information is managed accurately and in line with healthcare compliance standards.

This is a fast-paced, customer-focused position where excellent communication, organisation, and attention to detail are essential.

Patient Services Therapy Coordinator Responsibilities

As a Patient Services Therapy Coordinator, you will:

✅ Handle inbound and outbound enquiries via telephone, email, and online channels

✅ Provide professional and compassionate support to patients, resolving queries efficiently

✅ Update and maintain accurate patient records across internal systems

✅ Complete a variety of administrative duties, including data entry and document processing

✅ Work towards individual and team service level agreements (SLAs) and performance targets

✅ Ensure compliance with company policies, quality standards, and data protection regulations

✅ Deliver a high standard of customer service in a high-volume contact centre environment

✅ Support a positive patient experience from initial enquiry through to resolution

What We're Looking For in a Patient Services Therapy Coordinator

We are keen to speak with candidates who are reliable, motivated, and eager to build experience within customer service, healthcare administration, contact centre, or support service environments.

✅ Essential Skills & Experience for a Patient Services Therapy Coordinator

️ Excellent verbal and written communication skills

Strong attention to detail and organisational skills

Confidence using IT systems, databases, and Microsoft Office applications

Professional, proactive, and customer-focused approach

Flexible and adaptable to changing priorities and shift patterns

Ability to work effectively both independently and as part of a team

⭐ Desirable Experience

Previous experience within a customer service, contact centre, administration, or patient support role

Experience working within a healthcare environment would be beneficial but is not essential

Why Apply for the Patient Services Therapy Coordinator Role?

This role offers an excellent opportunity to gain valuable experience within a recognised healthcare organisation while working towards a permanent career opportunity.

You'll have the opportunity to:

✅ Join a respected and growing healthcare provider

✅ Receive full training and a structured onboarding programme

✅ Develop valuable customer service and healthcare administration skills

✅ Work within a supportive and collaborative team environment

✅ Gain experience in a professional healthcare setting

✅ Progress into a permanent position with an attractive benefits package

Patient Services Therapy Coordinator Benefits

Temporary Assignment Benefits

Competitive pay rate of £13.45 per hour

Full training and structured onboarding programme

Supportive and collaborative working environment

Valuable experience within a recognised healthcare organisation

Permanent Benefits (Following Successful Qualifying Period)

Starting salary from £28,067.46 per annum

25 days annual leave plus bank holidays

Pension scheme

Private medical cover (subject to eligibility)

️ Life assurance

Employee perks and discounts platform

Ongoing learning and development opportunities

Company events and employee engagement activities

❤️ Paid volunteering day

Employee referral bonus scheme

Apply for the Patient Services Therapy Coordinator Position

Looking for your next opportunity within customer service, healthcare administration, or patient services?

Click Apply Now and submit your application today.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.