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Senior Recovery Claims HandlerRed Dot Search • Bolton, UK
Senior Recovery Claims Handler

Senior Recovery Claims Handler

Red Dot Search • Bolton, UK
30+ days ago
Job type
  • Permanent
Job description
Senior Recovery Claims Handler | Bolton (Egerton) | £28,000–£33,000 | Full-time, Permanent A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor recoveries team and looking for a Senior Recovery Claims Handler to take ownership of complex and higher-value recoveries on non-fault motor claims. If you enjoy the satisfaction of getting the result – tracing liability, negotiating hard and bringing the money back in – this is a technical, fast-paced role with real autonomy, fully funded CII qualifications and support from a dedicated in-house trainer. What you'll be doing Manage a portfolio of non-fault motor recovery claims from FNOL through to settlement, including complex, disputed-liability and litigated matters. Pursue recovery of outlay from third parties and their insurers – uninsured loss recovery, negotiation and settlement. Investigate and argue liability, gathering evidence and working with other departments to determine fault. Progress matters through the MOJ/OIC portals and pre-litigation processes, instructing litigation where appropriate. Act as a technical referral point and support coaching of less experienced colleagues. Liaise professionally with insurers, solicitors and accident management companies, including credit hire and intervention queries. Recognise and escalate potentially fraudulent activity. Prioritise your caseload to hit recovery targets while supporting wider team duties. What you'll need Substantial experience in motor claims recoveries – uninsured loss recovery, subrogation, outlay recovery or credit hire negotiation – including complex or litigated matters. Confident negotiation and persuasive communication skills, written and verbal. Working knowledge of FCA and FOS requirements and general claims compliance. Excellent attention to detail and confidence using multiple systems. CII Certificate held or in progress preferred – completion fully funded and supported. What you'll get Sociable hours – Monday to Friday, 9am–5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. Annual salary reviews and a recognition bonus of up to £300 for going above and beyond. 29 days' holiday (including bank holidays), rising to 36 with length of service – plus a birthday day off and a half-day for seasonal shopping. Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. Company-paid Level 1 health cash plan – dental, optical, therapies, 24/7 GP access and counselling. Contributory pension and a £1,000 refer-a-friend bonus. Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. Active sports & social club and on-site Mental Health First Aiders. A Living Wage and Living Hours employer, and Disability Confident Committed. How to apply Send your CV and we'll be in touch to talk through the next steps. Apply now.
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Senior Recovery Claims Handler • Bolton, UK

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