Trade Supervisor

BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment.

Key Responsibilities

• Oversee and manage the Reactive Repairs and WIP teams from first report through to completion.
• Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance.
• Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards.
• Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes.
• Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose.
• Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards.
• Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively.
• Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends).
• Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors.
• Support HR processes where required, including disciplinaries, grievances, and exit procedures.
• Ensure all activities comply with Health & Safety legislation and BD Group policies.
• Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service.

Qualifications, Skills & Experience

• Relevant trade qualification(s) within the repairs or construction sector.
• Proven experience in a supervisory role within social housing, construction, or responsive repairs.
• Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould).
• Experience managing subcontractors and directly employed labour.
• Knowledge of building industry Health & Safety requirements and compliance standards.
• Experience working with schedules of rates for maintenance or minor works.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
• Demonstrable project management and organisational skills.
• Good commercial awareness and understanding of budgets, cost control, and financial processes.
• Full UK driving licence and willingness to travel across the borough.

Skills & Abilities

• Excellent communication skills (written and verbal).
• Strong customer service and stakeholder management skills.
• Analytical mindset with the ability to interpret and use data effectively.
• Ability to work under pressure and manage competing priorities.
• Problem-solving approach with strong attention to detail.
• Ability to work independently as well as part of a team.
• Resilient, adaptable, and methodical in approach.

Working Arrangements

• Working pattern: Full-time
• Flexibility required for occasional evening or weekend meetings
• Term: Fixed Term Contract (FTC)
• Location: Dagenham
• Travel required across the London Borough of Barking & Dagenham and surrounding areas
• DBS required due to the nature of occupied premises and sites.

About Us

BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities.

Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services aligned to local needs.

Benefits

In addition to a competitive salary, our benefits package includes:

❤ Heart Hub rewards, perks & benefits platform
❤ Private Medical Insurance
❤ Group Life Assurance
❤ Pension Scheme
❤ 26+ days annual leave
❤ Family-friendly policies supporting work-life balance
❤ Health & wellbeing support, including Employee Assistance Programme (EAP)
❤ Career development and training opportunities
❤ Free on-site parking at our head office
❤ A supportive and collaborative team environment

To Apply

If you’re ready to take the next step in your career and play a key role in delivering high-quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience.