Vets4Pets Fort Kinnaird are hiring!
Role: Pet Health Advisor (PHA) – a fresh, modern way of managing the client journey in our clinic.
Location: Vets4Pets Fort Kinnaird, Edinburgh
If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.
The essentials
Hours: 35 hours per week, including evenings and weekends.
Typically this looks like:
Pay: Starting salary £12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.
You’ll need:
Why this role exists
This isn’t a standard reception job.
Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team—helping clients feel informed, supported and genuinely cared for.
Who you are (on your best day - and your busy day)
You’re someone who:
You care deeply about the client experience, but you also understand that great care needs great systems behind it.
What a typical day looks like
Your day will be varied, lively and purposeful.
You’ll work across two key areas:
You will:
This part of the role needs a friendly, polished, proactive version of you.
2. Telephony + digital client support
You will:
This part of the role needs your structure, momentum and excellent communication.
You’ll also support:
Full training and ongoing support are provided on the job.
This role would suit
What you get in return
You’ll join a supportive, friendly team where your role genuinely matters.
Benefits include:
Does this sound like you?
Get in touch today!
Vets4Pets is an equal opportunities employer.
We look forward to hearing from you.
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