We are looking for an experienced and motivated Tenancy Operations Manager to join our Infrastructure Asset Management team in Birmingham.
Working alongside our arrears and asset management teams, you will play a key role in the management of tenancy matters across a diverse portfolio, ensuring lease events, notices, disputes and legal processes are delivered efficiently, accurately and in line with client requirements.
This is an excellent opportunity for an organised and commercially minded professional to take ownership of a broad range of tenancy operations activities, working closely with clients, tenants, legal representatives and internal stakeholders. The role offers the chance to make a meaningful contribution to service delivery, continuous improvement and the ongoing growth of our Infrastructure Asset Management business.
Main Tasks
What will it take to be successful?
You will bring substantial experience from a property management or legal practice environment, together with a strong understanding of tenancy processes and the ability to manage complex casework with confidence.
An excellent communicator with strong relationship management skills, you will be comfortable working with a wide range of stakeholders and balancing multiple priorities in a fast-paced environment. You will have a keen eye for detail, strong analytical abilities and a proactive approach to problem solving, ensuring work is delivered accurately and to a high standard.
Experience leading or supporting teams would be advantageous, alongside a collaborative mindset, strong organisational skills and a commitment to delivering exceptional service for clients.
Tenancy Operations Manager • Birmingham
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