As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a Senior Loyalty Manager to join our growing business.
Purpose of the role:
The Senior Loyalty Manager is accountable for defining and leading Iceland Foods’ online loyalty strategy, driving customer retention, frequency and lifetime value. This role owns the end-to-end online loyalty proposition, ensuring it delivers tangible commercial growth, deepens customer relationships and differentiates Iceland’s online offer in a highly competitive grocery market.
Key Responsibilities:
Online Loyalty Strategy & Proposition
Commercial Ownership & Performance
Ecommerce & Customer Experience
Data, Insight & Personalisation
Cross-Functional Leadership
Skills & Experience
Essential
Desirable
What Success Looks Like
Benefits and rewards:
🏆 Best Place to Work 2026
👥 Supportive and collaborative team
🩺 Healthcare and cash back plans
💰 15% discount in our stores and 30% discount in our group restaurants
🛍️ Partner discounts
🍴 Subsidised on site restaurant and Costa (Head Office)
🫶🏽 Mental, physical and financial wellbeing support
Senior Loyalty Manager • Deeside, Near Chester
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