Job Title: Court Support Officer (Customer Service & Administrative Support)
Location: Liverpool
Our Client, a reputable government organisation, is hiring for a dedicated Court and Hearing Support Officer to join their team in Liverpool.
What you'll be doing:
* Prepare courtrooms and hearing rooms, ensuring all equipment and materials are ready for proceedings.
* Manage hearing flow, call cases into court, and liaise with judiciary, legal teams, and clerks.
* Support court users, including witnesses, jurors, and members of the public, providing clear information and assistance.
* Administer oaths, operate recording equipment, and maintain accurate hearing records.
* Provide face-to-face, telephone, and written support to users, signposting to relevant services and responding to enquiries.
* Handle administrative tasks such as processing case files, court orders, warrants, and managing post and stationery.
* Support enforcement procedures, including financial assessments and data entry, ensuring compliance with data protection policies.
* Contribute to health and safety checks, facility management, and safety governance.
What you'll bring:
* Strong communication and interpersonal skills, with the ability to support diverse users.
* Calm, professional, and adaptable under pressure.
* Good organisational skills and attention to detail.
* Ability to follow procedures and exercise sound judgement.
* Competent IT skills for data entry and administrative tasks.
* Flexibility to work across different locations as required.
Essential skills & experience:
* Experience in customer service or administrative support within a busy environment.
* Knowledge of court or hearing processes is advantageous.
* Ability to handle sensitive information securely.
* Proven ability to manage multiple tasks efficiently.
37 hours per week, Mon - Fri
\n£12.86 per hour for the first 12 weeks, £13.25 after this period
This is a fantastic opportunity to contribute to the justice system, supporting efficient court operations and delivering excellent service to the public. If you're organised, empathetic, and eager to make a difference, we'd love to hear from you!
Apply now to join our client's dedicated team in Liverpool.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
\nAs a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
\nShould you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
\nIn cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Court Support Officer • Liverpool, ENG, GB
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