What you'll be doing:
Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Socials best work in all areas of delivery.
Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Borns development and thought leadership content, along with industry updates.
Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly
New business & growth: contributing to the winning new business through pitches and proposals, leading on the strategic direction. Developing Born Socials industry profile in the US through talks and presentations, blogs, webinars, etc.
Who we're looking for:
You have 4+ years experience in a Client Services role in an agency setting
You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
You've got experience in the commercial running of account work
You've got a proven track record of retaining, developing and ultimately growing accounts
You're passionate about improving client experience and love the relationship development needed to do this
Ideally, you've got experience working with global brands, ideally in FMCG
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ASSOCIATE DIRECTOR, CLIENT SERVICE [NYC] • London, GB
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