Support Worker

Support WorkerLocation: Bristol Road
Working Hours: 37
Contract Type: Permanent
Salary: £25,877.80 - £30,369.26

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As a Recovery Worker, you will play a vital role in supporting people to achieve their goals, improve their wellbeing and build greater independence. Working in a person-centred and recovery-focused environment, you will provide practical and emotional support to individuals with a range of needs, helping them develop the skills and confidence to live fulfilling lives. You will be part of a supportive team committed to delivering high-quality services that reflect Waythrough's values of Kindness, Courage and Respect.

Key Duties

• Deliver person-centred, strengths-based support tailored to individual needs.
• Support people to improve their physical, mental and emotional wellbeing.
• Help individuals develop independent living skills, including budgeting, accessing services and engaging with their local community.
• Encourage choice, control and active involvement in decision-making.
• Maintain accurate and confidential records in line with GDPR and organisational policies.
• Assess and manage risk, following safeguarding, health and safety procedures.
• Work collaboratively with colleagues, partners and external agencies to achieve positive outcomes.
• Contribute positively to team meetings, handovers and the day-to-day running of the service.
• Maintain professional boundaries and uphold the organisation's Code of Conduct.

About You

We are looking for a compassionate and motivated individual who is passionate about supporting people to make positive changes in their lives. You will have excellent communication skills, the ability to build trusting relationships and a person-centred approach to support. You will be confident working independently as well as part of a team, with strong organisational and record-keeping skills.

Ideally, you will have experience supporting vulnerable people or those with complex needs, and an understanding of how to promote independence and wellbeing. A qualification in Health & Social Care, Mental Health, Substance Misuse or Recovery Support would be advantageous, although not essential. Most importantly, you will share Waythrough's values of Kindness, Courage and Respect and be committed to helping people achieve their potential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our and portals

• £500 bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:

Closing Date:

2026-06-30