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Franke
Field Service Engineer - NewcastleFranke • Manchester, GB
Field Service Engineer - Newcastle

Field Service Engineer - Newcastle

Franke • Manchester, GB
30+ days ago
Job type
  • Full-time
Job description

About the job

We're looking for a Service Engineer based in Newcastle. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks

  • Ensure agreed Franke UK Technical Standards and Processes are adhered to
  • On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
  • Highlight Technical skills gap.
  • Highlight customer skills gap.
  • Managing stock levels
  • Managing customer relations at a site level
  • Keeping up to date with all company admin and courses
  • Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

  • Ability to demonstrate an understanding and experience in remit of the Field Engineers role
  • Minimum 2 years experience working in the coffee machine or vending industry
  • Competent using phones and laptop
  • Excellent communications skills.
  • Personal integrity.
  • Analysing and prioritising.
  • Understand when to inform and when to escalate issues.
  • Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

  • Opportunity to work in a collaborative and innovative environment.
  • Professional growth and development opportunities.
  • Competitive salary and benefits package.
  • Be part of a company committed to excellence and innovation.
  • 25 days of holidays
  • Private Healthcare for you, with the option to add partner and children
  • Life Insurance
  • Income Protection
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Field Service Engineer - Newcastle • Manchester, GB

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