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JLA
Customer Help Desk ExpertJLA • Sowerby Bridge, West Yorkshire, UK
Customer Help Desk Expert

Customer Help Desk Expert

JLA • Sowerby Bridge, West Yorkshire, UK
27 days ago
Job type
  • Full-time
Job description

Job title

Customer Help Desk Expert

Function

Customer Help Desk

Location

Ripponden

Reports to

Customer Help Desk Team Leader

Responsible for staff

N/A

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

Role overview

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support the team to handle our customer queries and be a point of escalation, take ownership of the situation and demonstrate real empathy to provide a resolution to the customers satisfaction. Our team also provides technical support to the customer, for which training will be provided. The expert provides technical support to the team. The expert will de...
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Customer Help Desk Expert • Sowerby Bridge, West Yorkshire, UK

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