Associate Director FM Operational Readiness

Within our Technical Real Estate Advisory team we provide specialist Facilities Management (FM) consultancy across the full asset lifecycle.

This role sits at the forefront of FM Operational Readiness and Transition supporting major clients in moving from construction completion into a safe compliant and fully operational environment. You will lead the FM design review mobilisation and transition of FM service models for new and refurbished facilities across sectors including technology financial services government and healthcare.

You will play a critical leadership role in shaping and growing our Operational Readiness offering leading complex client engagements while driving business growth and developing high-performing teams.

Our Operational Readiness Services Include

• Operational Readiness strategy and mobilisation planning
• Government Soft Landings (GSL) and transition assurance
• CAFM / IWMS mobilisation and deployment
• Statutory compliance readiness and assurance
• FM contract mobilisation and supplier onboarding
• Operational policies procedures and playbooks
• Training handover and operational integration
• Commissioning Management
• Post-occupancy and performance optimisation

Key Responsibilities

Leadership & Delivery:

• Lead and take accountability for end-to-end operational readiness and Government Soft Landings programmes ensuring assets are safe compliant and fully operational at handover.
• Provide strategic oversight across multiple projects ensuring consistent application of best practice in readiness transition and mobilisation.
• Act as a trusted advisor to senior stakeholders including developers operators and end users.
• Lead design reviews asset reviews and readiness assurance activities ensuring operational risks are identified and mitigated early.

Operational Readiness Planning & Governance:

• Develop and implement a comprehensive Operational Readiness Plan aligned to project milestones and operational objectives including governance KPIs milestones risk management and readiness criteria.
• Provide regular reporting readiness assessments and recommendations to senior leadership.

Transition Management & Stakeholder Coordination:

• Act as the key interface between project engineering construction commissioning and operations teams to ensure all operational requirements are embedded and a seamless transition to operations is achieved.

FM Mobilisation & Workforce Readiness:

• Lead FM mobilisation including service partner procurement onboarding and performance frameworks.
• Support recruitment training and development of operational teams including scheduling retention strategies and competency alignment.

Asset Systems & Documentation Readiness:

• Oversee asset information handover and ensure all operational documentation (O&M manuals permits start-up plans) is complete accurate and integrated into CAFM/IWMS systems.
• Ensure all procedures systems and documentation are in place and validated prior to handover.

Compliance Safety & Operational Assurance:

• Ensure full statutory and regulatory compliance (including fire and life safety) ahead of day one operations.
• Conduct inspections and readiness assessments to confirm systems equipment and personnel are fully operational and compliant.

Maintenance Strategy & Operational Integration:

• Validate maintenance strategies and ensure alignment with asset lifecycle and reliability requirements.
• Deliver SOPs support soft landings and coordinate training and familiarisation to enable smooth operational integration.

Performance Reporting & Continuous Improvement:

• Establish and monitor readiness metrics and KPIs prepare detailed reports and drive continuous improvement through lessons learned and best practice implementation

Business Development & Growth:

• Drive growth of the Operational Readiness service line identifying opportunities and converting pipeline.
• Lead bid development proposals and client presentations with a clear and differentiated offering.
• Build strong client relationships to support repeat work and long-term partnerships.
• Contribute to development of new propositions tools and methodologies.

People & Leadership:

• Line manage and develop consultants building capability in operational readiness and FM advisory.
• Foster a high-performing collaborative team culture.
• Support recruitment and workforce planning aligned to growth in readiness services.
• Act as a role model demonstrating leadership aligned to Turner & Townsend values.

Commercial & Governance:

• Manage project financials ensuring strong commercial performance and profitability.
• Maintain oversight of risk quality assurance and governance across commissions.
• Collaborate across multidisciplinary teams to integrate FM readiness into wider project delivery.

Qualifications :

You will demonstrate:

• Extensive experience delivering FM Operational Readiness / mobilisation programmes.
• Strong understanding of asset handover commissioning and transition into operations
• Expertise in CAFM / IWMS systems and asset data management
• Deep knowledge of FM operations compliance and maintenance strategies (e.g. SFG20)
• Proven ability to lead design reviews readiness assurance and GSL activities.
• Strong stakeholder engagement skills with the ability to influence at senior levels.
• Commercial awareness and experience managing complex programmes.

Education & Experience:

• Degree qualified (or equivalent experience) in a relevant discipline
• Professional accreditation (e.g. IWFM RICS CIBSE or equivalent) is desirable
• Proven leadership experience within FM advisory operational readiness or consultancy
• Strong track record in mobilisation and transition
• Experience of business development and winning work
• Proficient in Microsoft Office (Excel Word PowerPoint Project Visio)

Additional Information :

Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at control responsibilities may be part of this role which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.

SOX control responsibilities may be part of this role which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.

Remote Work :

No

Employment Type :

Full-time

Department / Functional Area: Real Estate
Experience: years
Vacancy: 1