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WSH Group
General ManagerWSH Group • Newcastle upon Tyne, England, UK
No longer accepting applications
General Manager

General Manager

WSH Group • Newcastle upon Tyne, England, UK
18 days ago
Job type
  • Full-time
Job description

You will be responsible for leading managing developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies recruitment training overseeing the food quality and service as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

  • Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
  • To analyse and drive profitable sales whilst constantly improving standards.
  • To organise marketing activities such as promotional event and discount schemes.

People Management:

  • Offer clear directions and briefings to the team.
  • To offer effective feedback on performance through structured reviews.
  • To recruit the best team members for the location.

Client Service:

  • To build and maintain a solid and professional relationship with John Lewis.
  • To ensure effective communication and engagement with John Lewis.
  • To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety Food Safety and ESG:

  • To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
  • To ensure the location meets statutory and Company requirements of Health & Safety Food Safety and Environmental legislation and procedures.

Qualifications :

  • Minimum of 3 years experience within a similar retail role
  • Barista experience (advantageous)
  • Strong leadership and communication skills
  • Positive can-do attitude
  • Ability to prioritise multiple tasks in a fast-paced multi-faceted creative environment whilst working well under pressure
  • Highly developed attention to detail and record keeping
  • Passion for hospitality and delivering a great guest experience
  • Great team player
  • Leads by example and takes initiative
  • Ability to adapt to challenges and opportunities with a solution-based perspective


Additional Information :

  • Meal on shift
  • Endless tea and coffee on shift
  • Enrolment into the WSH pension scheme
  • 28 days annual leave (plus extra day for your birthday off)
  • Enhanced maternity paternity and family friendly leave with length of service
  • Access to everyday discounts and communication portal
  • Employee Assistance Programme and qualified Mental Health First Aiders
  • Cycle to Work scheme
  • Opportunity to develop and further your career in an exciting company


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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General Manager • Newcastle upon Tyne, England, UK

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