Facilities Management Coordinator

Better places, thriving communities.

Better places, thriving communities

ROLE: Facilities Management Coordinator

HOURS: 40 Hours

LOCATION: Harwell Campus, Oxford

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Facilities Coordinator who will be the customer facing representative for our services within the Civil Nuclear Constabulary national IFM contract, based at their new Head Office.

Role Responsibilities:

• Act as the customer facing representative, binding together the various facilities services to act as one convenient point of contact to the building user, enhancing the customer experience by building and maintaining excellent relationships with occupants and exceeding their expectations daily.
• Act as the lead for Mitie on the service delivered to the CNC Southern Sites and be the go-to person for the client, ensuring consistent communication across the team and keeping all parties updated in relation to all areas within the business.
• Take responsibility as the first point of contact for FM-related issues, logging calls on behalf of building occupants, ensuring they are directed to the correct department, and logging and chasing work orders on behalf of the client.
• Maintain a visible presence on site by actively walking the facilities to ensure areas are clean, tidy, and proactively assisting building occupants while ensuring high standards across the facility and sharing best practice.
• Attend regular communication and monthly meetings with the Account Manager to provide updates on issues, queries, and outstanding works while ensuring service delivery meets and exceeds customer expectations.

Required Qualifications:

Applicants must meet the below defined requirements for the role:

• Proven experience within a strong customer service environment with high-quality interpersonal skills and excellent written and spoken communication skills for both individuals and groups.
• Ability to work independently with self-discipline, demonstrating initiative and making decisions without referral to a line manager, alongside strong problem-solving skills and the ability to deal positively with conflict situations.
• Experience in using CAFM systems (logging jobs, running reports, raising purchase orders), with strong attention to detail, organisational skills, and computer literacy including Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Flexible and adaptable approach to work, with a methodical mindset and focus on maintaining standards; a valid Health and Safety qualification such as IOSH is desirable, although support to achieve this may be provided.

What's in it for you?

• Opportunity to work in a high-profile site environment at the Civil Nuclear Constabulary Head Office.
• Support for professional development, including achieving health and safety qualifications where applicable.
• A collaborative team environment where communication, best practice, and continuous improvement are encouraged.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .