Talent.com
FreeAgent
Junior/Graduate Customer Support AccountantFreeAgent • Edinburgh
Junior/Graduate Customer Support Accountant

Junior/Graduate Customer Support Accountant

FreeAgent • Edinburgh
30+ days ago
Salary
£27,500.00 yearly
Job type
  • Full-time
  • Permanent
Job description
Our Support Team

We pride ourselves on our exceptional customer support, and to help us continue this we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out for more insight into what life's like in our exceptional Support Team! ️

The role

We are currently hiring to fill our Junior Customer Support Accountant role.

Joining as an Junior Customer Support Accountant will allow you to find your feet and establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.

Day to day you’d be helping users by:
  • providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
  • proactively contacting users to see if they need help
  • helping people who are interested in the product, but need more information to decide if it’s right for them
  • assisting the product teams by testing new features or upgrades to existing functionality
Department Support Employment Type Permanent - Full Time Location Edinburgh Workplace type Hybrid Compensation £27,500 - £31,500 / year This role's hiring manager: Janice Atherton

You

Ideally you'll:
  • have an accounting degree or completed accountancy related studies
  • have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
  • be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
  • have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them
  • have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience
  • enjoy providing first-rate customer service and have experience of this from a previous role
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

Our work life

We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.

At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!

Work pattern for this role
This is a permanent role (Monday to Friday, 9am to 5pm).

This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.

One last thing, FreeAgent is moving house!
Next year we’ll be moving to our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We’ll share more details with you as you go through the hiring process.

Perks

Annual starting salary of £27,500 - £30,000 per annum depending on experience, with room to progress to £31,500 within the band, and beyond over the duration of your time at FreeAgent.

Our starting salaries typically leave some opportunity for growth within the band as salaries are linked to performance expectations to nurture our culture of fairness, learning and .
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
  • 33 days holiday (and an extra day for each year you're with us)
  • Flexible/hybrid working
  • Private health care
  • Life assurance
  • 5% matched pension contributions
  • Summer 4 day weeks (giving you 8 additional days off!)
  • Buy-as-you-earn share schemes
  • Sabbatical leave (unpaid)
  • Cycle to work scheme
  • Wellness webinars
  • Focused learning time and learning budgets
  • Volunteering day
Tempted to apply? Please read over the for this role so you know what to expect.
Create a job alert for this search

Junior/Graduate Customer Support Accountant • Edinburgh

Similar jobs

Client Services Associate (Graduate)

Seven Investment ManagementCity of Edinburgh, Scotland, GB
Full-time

Purpose: To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business.This role is suitable for those looki... Show more

 • Promoted

Support Practitioner Perth - Young People Transitioning to Adult services

ArkhaPerth, Scotland, GB
Full-time

Support Practitioner Perth – Young People Transitioning to Adult Services.Full‑time positions available! Part‑time will be considered.A pay approach that recognises your value – from day one and be... Show more

 • Promoted

Customer Support Manager - 16 Month FTC

Miller Homes LtdCity of Edinburgh, Scotland, GB
Temporary

Scotland East Region, Edinburgh, EH12 9DH.Competitive salary + attractive benefits.At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, bet... Show more

 • Promoted

Junior Investment Associate

RGH-Global LimitedEdinburgh, United Kingdom
£30,000.00 yearly
Full-time
Quick Apply

Edinburgh (hybrid working available after probation).Junior Investment Associate - Client Dealing Department .This role provides investment management support to Investment Managers and the wider p... Show more

Junior M&A Analyst

MarktoMarketCity of Edinburgh, Scotland, GB
Full-time

As a part of our continued growth, we are looking for Junior M&A Analysts to join our business.Gathering Data is at the heart of what we do, and our systems are optimised around your role.You will ... Show more

 • Promoted

Youth Transition Support Practitioner – Flexible Hours

ArkhaPerth, Scotland, GB
Full-time +1

Arkha is hiring Support Practitioners in Perth to assist young individuals transitioning to adult services.The role is full-time, with potential part-time options, and includes responsibilities lik... Show more

 • Promoted

Junior M&A Analyst: Data-Driven Finance in a Growth Start-Up

MarktoMarketCity of Edinburgh, Scotland, GB
Full-time

A growing financial analytics start-up in Edinburgh seeks a Junior M&A Analyst.This entry-level role focuses on maintaining datasets and understanding M&A transactions.Candidates should have a degr... Show more

 • Promoted

Customer Support

JobtailorCity of Edinburgh, Scotland, GB
Full-time

Providing face‑to‑face support to customers.Handling everyday banking tasks.Helping people through important moments — offering reassurance, guidance and practical support.Supporting someone throug... Show more

 • Promoted

Male Bank Support Practitioner - Complex Needs

The Richmond Fellowship ScotlandDunfermline, SCT, GB
Full-time

Make a positive difference in someone's life by joining The Richmond Fellowship Scotland in our Dunfermline service!.Our fantastic team are on the lookout for compassionate and creative individ... Show more

 • Promoted

Customer Support Accountant

FreeAgent Holdings Ltd.City of Edinburgh, Scotland, GB
Full-time +1

GBP 29,250 - GBP 33,450 / year.We pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a ca... Show more

 • Promoted

Junior Technical Account Manager - Growth, MSP Path, Hybrid

TexaportCity of Edinburgh, Scotland, GB
Full-time

Texaport is seeking a Junior Technical Account Manager in Edinburgh.This individual will serve as a bridge between clients and engineering teams, fostering strong relationships and ensuring excelle... Show more

 • Promoted

Junior Technical Account Manager

TexaportCity of Edinburgh, Scotland, GB
Full-time

Junior Technical Account Manager aka Customer Success Manager.Texaport | UK (Hybrid) | Full-Time.Competitive Salary | Depending on Experience.Are you a natural people person with a passion for tech... Show more

 • Promoted

Customer Support Advisor — Banking Career Growth (Perth)

School ResultPerth, Scotland, GB
Full-time

Bank of Scotland (part of Lloyds Banking Group) is seeking a Customer Support Advisor in Perth, Scotland.This full-time position starts with a salary of £25,000, with potential increases up to £30,... Show more

 • Promoted

Junior Legal Support Specialist

Cross ResourcingCity of Edinburgh, Scotland, GB
Full-time

Our leading law firm client is looking to recruit a law graduate or legal paralegal to join their Smarter Working team as a.Junior Legal Support Specialist.The role can be based in either the Glasg... Show more

 • Promoted

C# Junior Developer, 1-year placement

E-placement Scotland ProjectCity of Edinburgh, Scotland, GB
Full-time

C# Junior Developer, 1 Year, Full Time, Edinburgh.Great Software, Great Service, Improving Clinical Care.Patient data management software for Neonatal (new-born babies) and Maternity units, serving... Show more

 • Promoted

Janitor

CBW Staffing Solutions LtdPenicuik, SCT, GB
Full-time

Janitor - Midlothian - Salary up to £31,000 DOE.CBW is currently recruiting for a reliable and proactive.Janitor / Facilities Assistant.Please note - your own transport is required for this r... Show more

 • Promoted

Fintech Customer Support Accountant - Hybrid Edinburgh

FreeAgent Holdings Ltd.City of Edinburgh, Scotland, GB
Full-time

FreeAgent, a leading fintech company, is looking for a Customer Support Accountant to join their Edinburgh team.This role combines practical accounting expertise and outstanding customer service to... Show more

 • Promoted

Senior Fees and Student Support Officer

JobtailorCity of Edinburgh, Scotland, GB
Full-time

Ensure the accuracy of tuition fee data for prospective and on‑programme students by providing high quality support.Ensure monthly reconciliations are completed on tuition fee income from UK Govern... Show more

 • Promoted

Tuition Fee Analytics & Student Support Lead

JobtailorCity of Edinburgh, Scotland, GB
Full-time

Jobtailor is seeking a finance/ tuition fee data administrator to ensure accurate tuition fee data for prospective and current students.The role involves performing monthly reconciliations on tuiti... Show more

 • Promoted

Student Opportunities Officer (Peer Suport)

Edinburgh University Students' AssociationCity of Edinburgh, Scotland, GB
Permanent

Edinburgh University Students' Association is looking to recruit an Officer (Peer Support) to join our Student Opportunities team.Salary: £29,280 - £30,190 (Band C).Contract: Salaried - Permanent.E... Show more