Key Account Manager

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systems and growing fast.

The Role

As a Key Account Manager you own a portfolio of NHS accounts end to end. You are the single point of accountability for everything that happens on your accounts and you are measured above all on two things: how happy your clients are and how much your accounts grow.

Growth here means deepening the relationships you already have. You grow the number of patients on existing pathways add new clinical pathways and lead clients through virtual ward delivery and into proactive population-level care. You build trust at every level of the client from the ward nurses using our platform every day to the senior executives who sign the contracts. Delivery excellence and genuinely happy clients are the foundation that makes all of this possible.

What Youll Do

Own your accounts end to end

• Act as the named owner and single point of accountability for a portfolio of NHS accounts

• Keep your clients as happy as possible and treat their satisfaction as the foundation of everything because happy clients renew grow and advocate

• Own the account plan the renewals and the relationship from end to end supported by your Key Accounts Lead and Operations team.

• Be the voice of your clients inside Doccla and their point of escalation when they need one

Grow your accounts

• Grow the number of patients on existing pathways so every account reaches its full potential

• Add new clinical pathways to accounts that are ready for them

• Identify and lead expansion from virtual ward delivery into proactive community-based care for the highest-risk populations

• Use the clients own data to size each opportunity and build the business case working with the commercial and clinical teams

• Carry and deliver against a retention and growth target and lead renewals early to secure contracts on strong terms

Build relationships at every level

• Build trusted relationships across the whole client from ward nurses and clinical leads through operational and senior executives.

• Become genuinely embedded in how your clients work so you spot opportunities and risks before anyone else does

• Lead client meetings independently: steering groups Quarterly Business Reviews and executive reviews with support of the Partnership Managers.

• Turn satisfied clients into advocates case studies and references

Oversee delivery and implementation

• Oversee delivery across your accounts and the implementation of new clients and new pathways coordinating Product Clinical Patient Support and Logistics to hit go-live dates

• Own the project plan and stakeholder map for every account

• Own SLA and outcome reporting and use it to build action plans and evidence value

• Drive product adoption and utilisation so every client uses what they are paying for

What Were Looking For

• 2 to 4 years in account management customer success delivery or a client-facing role with a track record of keeping clients happy and growing the accounts you own

• A commercial mindset. You are comfortable owning renewals and growth carrying a number and spotting upsell inside an existing relationship whether that is more patients new pathways or new services

• A natural relationship-builder who is equally credible with a ward nurse and a senior executive and who enjoys becoming embedded in how a client works

• A consultative Challenger-style approach: you can reframe a clients thinking build a business case and hold a commercial conversation with senior stakeholders

• Experience in a tech SaaS or startup environment (essential). Youve worked somewhere fast-moving where the rulebook didnt always cover the situation

• Experience in the NHS HSE Ireland health tech or another regulated environment (strongly advantageous)

• Confidence leading meetings independently with senior clinical operational and finance stakeholders

• Strong organisation. You keep multiple accounts and implementations running without losing track of any of them

• Comfort with CRM and reporting tools: HubSpot Jira Looker and Lightdash

• A proactive problem-solving mindset. You work across Product Engineering Clinical and Commercial to get the right outcome. You dont passively escalate and you dont get stuck waiting

Youll thrive here if you

• Put client happiness first and understand that it is what unlocks renewals and growth

• Are commercially driven and take ownership of your numbers not just your tasks

• Are reliable. Clients and colleagues know they can count on you to follow through without being chased

• Adopt AI and new tools proactively to make yourself and your team faster. You dont wait for permission to try something useful

• Spot problems in how we work and bring solutions not just complaints. Youll often improve a process before anyone asks you to

• Care about making an impact on how healthcare is delivered whether thats a nurse monitoring a patient or a patient at home using our device for the first time

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some of our teams are fully remote depending on the team and responsibilities. This includes our Engineering Clinical & Patient Support teams.

What Youll Get

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays this varies depending on the role
Option to buy or sell holidays

Remote Working
Flexible remote options
Remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Phased return back to paid work
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadership we want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiring regardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Employment Type : Full Time
Experience: years
Vacancy: 1