Customs Clearance Coordinator

Job Title: Customs Clearance Coordinator

Location: Ipswich / Felixstowe

Salary: Competitive

Hours: Full time - Monday to Friday / Alternating each week between 09:00 to 17:30 and 08:00 to 16:30

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

We are looking for a motivated and detail-oriented Customs Clearance Coordinator to join our Operations team in Ipswich/Felixstowe. Working as part of a busy customs team, you will play a vital role in ensuring the smooth and compliant movement of goods into and out of the UK.

This position is ideal for someone from a customs clearance, freight forwarding or international logistics environment, with strong administration skills, excellent attention to detail, and a passion for delivering exceptional customer service in a fast-paced logistics environment.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture and values...

~ Communication ~ Innovation ~ Accountability ~ Integrity ~

Key Skills and Qualifications to succeed in this role:

• Excellent communication and customer service skills.
• Strong administration and organisational abilities.
• Ability to work effectively within a team while managing your own workload.
• Excellent attention to detail with strong numerical and analytical skills.
• Confident using Microsoft Office applications and learning new systems quickly.
• Ability to work accurately in a fast-paced environment and meet deadlines.
• Self-motivated with strong record-keeping and prioritisation skills.
• GCSEs (or equivalent) in Maths and English.
• Ability to consistently complete high volumes of customs entries while maintaining accuracy and compliance.
• Previous experience within a customs clearance, freight forwarding, or international logistics environment.
• Knowledge of HMRC import and export customs requirements.
• Experience using customs systems such as CDS, CHIEF, NCTS, and NES.
• Understanding of ETSF warehouse processes.
• Customs-related qualifications or industry accreditations.
• Strong problem-solving skills and the ability to think critically when resolving complex customs issues.
• Customer-focused approach with both internal and external stakeholders.

Key duties & Responsibilities:

Prepare and process import and export customs declarations using industry-standard customs systems.

Review and extract information from commercial invoices, packing lists, and supporting documentation to complete customs entries accurately.

Liaise with customers, importers, customs authorities, port health officials, and internal operational teams to obtain required information and resolve customs-related queries.

Ensure all customs declarations are completed accurately, compliantly, and within agreed service levels.

Assist clients with customs classification and tariff-related enquiries.

Process documentation including T-documents, EUR1 certificates, Certificates of Origin, CHEDs, COIs, and other customs and cargo control documentation.

Support duty refund applications, tariff reclassifications, and customs appeals where required.

Maintain up-to-date knowledge of UK customs regulations, legislation, and procedural changes.

Provide guidance to customers on import restrictions, tariff systems, licensing requirements, and customs compliance matters.

Use customs and logistics software including CDS, CNS, Destin8, Sequoia, Descartes, NCTS, NES, and other relevant systems.

Ensure the highest standards of data accuracy and customs compliance across all entries.

Contribute positively to team objectives and maintain excellent customer relationships.

We can offer you:

Highly competitive salary

25 days annual leave plus bank holidays

Company pension scheme

Employee discount platform with access to leading retailers

Full training and ongoing support

Cycle to Work scheme and Tusker car scheme

Regular employee engagement initiatives and treat days

Learning Management System for continuous professional development

Mental health and wellbeing support forum

Simarco Stars recognition and rewards programme

Career development opportunities within a growing international business

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.