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Experian
Helpdesk Customer Service AdvisorExperian • Nottingham, England, UK
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Helpdesk Customer Service Advisor

Helpdesk Customer Service Advisor

Experian • Nottingham, England, UK
30+ days ago
Job type
  • Full-time
Job description

We are seeking a proactive and customer-focused individual to join our team as a Helpdesk Customer Service Advisor. The role will involve managing and resolving customer queries and issues raised via email telephone and live chat ensuring a high standard of service and timely resolution. You will act as a key point of contact for customers maintaining strong relationships and delivering effective solutions.

Key Responsibilities

  • Manage and respond to customer tickets submitted via email in a timely and professional manner
  • Investigate and resolve customer queries issues and complaints effectively
  • Prioritise incoming tickets based on urgency impact and service level agreements (SLAs)
  • Maintain accurate records of all customer interactions and actions taken within ticketing systems
  • Liaise with internal teams to resolve complex issues where required
  • Provide clear and concise communication to customers keeping them informed of progress
  • Identify recurring issues and escalate or suggest improvements where appropriate
  • Ensure compliance with internal processes policies and quality standards
  • Support the wider team with ad hoc tasks and actions to ensure smooth day-to-day operations


Qualifications :

  • Previous customer service experience
  • Live chat experience


Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Customer Service
Experience: years
Vacancy: 1
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Helpdesk Customer Service Advisor • Nottingham, England, UK

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