Job description
Salary: Grade E, £27,694 - £29,540 a year, Actual Salary £23,925 a year
Location: Kedleston Rd training centre and occasional any other corporate FM building
Hours: Monday to Friday 8am – 4pm Term time only
Closing Date: 3rd July 2026
Contract Type: Permanent
The post holder will provide a professional and welcoming front of house service, acting as the first point of contact for stakeholders, customers and visitors.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers
The Opportunity
In the role of Help Desk Operator, here’s an example of what you’ll be doing to make an impact:
You will be responsible for managing reception duties and dealing with customer enquiries on a day-to-day basis ensuring a positive customer experience and the efficient operations of Kedleston RD training centre. You will also support the FM helpdesk daily and cover absences within the Operator pool.
About You
To be successful in this role, you’ll ideally have…
We are looking for a person with good communication skills who can.
• Respond to personal contact from customers in a way that meets Customer Service Standards
• Ensure the continuity of provision of service to customers
• Ability to work in a front of house environment
• Be able to multitask and prioritise workload
• Work in partnership with Area Managers for the effective and efficient use of resources.
Next Steps
If you would like to apply for this vacancy via an
Help Desk Operator • Derby, GB
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