Senior Consultant-BACS Payments, Service Monitoring-UK

Job Description

We are seeking a proactive and detail-oriented Service Monitoring Analyst to join our BACS File Processing Team. This role is responsible for overseeing the secure and timely transmission, monitoring, and reconciliation of high-value BACS payment files.This is a critical operations role supporting the processing of billions of pounds each month, ensuring employee salary payments and financial transactions are executed without disruption. The role requires strong analytical capability, technical proficiency (particularly Excel), and the ability to operate effectively under pressure while engaging with multiple stakeholders, including, Banks, and internal teams.Your RoleMonitor and manage end-to-end BACS file transmissions, ensuring adherence to critical processing timelines.Proactively identify, investigate, and resolve anomalies, delays, or failures in BACS submissions.Handle high-priority scenarios including: Payment recallsFile rejectionsUser input errorsCollaborate closely with banking partners, clients, and internal support teams for issue resolution.Perform reconciliation of inbound and outbound BACS reports/files to confirm settlement accuracy.Provide timely updates and manage stakeholder expectations during incidents or disruptions.Escalate and coordinate resolution of critical incidents with appropriate urgency.Produce accurate operational reporting including: File transmission volumesReconciliation summariesSLA adherence metrics ResponsibilitiesEnsure continuous monitoring of BACS service processes and maintain operational integrity.Act as primary point of contact during service incidents and ensure end-to-end ownership.Maintain detailed logs and audit trails of incidents, actions taken, and resolutions.Support business-critical payment cycles, including out-of-hours monitoring where required.Drive process improvements and enhance monitoring and reporting efficiency.Ensure compliance with internal policies, banking standards, and regulatory requirements.Build strong working relationships with stakeholders across operations, technology, and banking partners.Required Skills & ExperiencePrior experience working with BACS systems and/or payments processing environments.Strong proficiency in Microsoft Excel, including: Pivot tablesLookups (VLOOKUP/XLOOKUP)Data manipulation and reconciliationExceptional attention to detail and numerical accuracy.Proven ability to work under pressure in high-stakes, deadline-driven environments.Strong problem-solving skills with ownership mindset through to resolution.Experience working in structured monitoring shifts/rotas. PreferredExperience with Oracle EBS.Background in financial services or payroll operations.Knowledge of Bacs Standard 18 or equivalent file formats.Familiarity with service monitoring tools or alerting platforms.PersonalHigh analytical capability and attention to detailStrong sense of ownership and accountabilityAbility to remain calm under pressureHigh customer orientation and service mindsetProactive, flexible, and solution-oriented approachWhy InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”