Be the trusted partner behind every confident dealer decision.
At VELUX, great customer experiences don’t happen by chance—they are created by people who care, who listen, and who know how to turn complexity into clarity.
Meet your new team
We are looking for a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. In this role, you’ll go beyond answering enquiries—you’ll become a trusted advisor to our dealers, helping them make confident, informed decisions that drive their business forward.
This is not just a contact centre role—it’s a position where service meets commercial insight.
You will play a key role in protecting and strengthening VELUX’s market position by delivering what our dealers value most: fast, accurate advice and a seamless experience from start to finish.
Working in a fast-paced, multi-channel environment, you’ll take ownership of enquiries, build strong relationships, and ensure every interaction adds value.
You will be located in our Glenrothes office and limited travel may occur.
What you will do
As a Customer Service Advisor, you’ll be at the centre of the customer journey—connecting people, products, and solutions.
You will:
Working with pace, ownership, and purpose
This is a role for someone who thrives in a busy environment and enjoys managing multiple priorities without losing attention to detail.
You will:
Who we are looking for
You are service-driven, commercially aware, and motivated by helping customers succeed.
You bring a natural ability to build trust and create clarity—especially when things are complex.
We imagine you:
Why join VELUX?
At VELUX, you’ll be part of a company where people genuinely care—about customers, about each other, and about doing things the right way.
You can expect:
Customer Service Advisor - Dealer Services • Glenrothes, UK
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