Head of Operations

About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. The Venue A landmark venue in the heart of South Yorkshire, Sheffield Utilita Arena stands as a hub of live entertainment, major events and unforgettable fan experiences. The proud home to the Sheffield Steelers Ice Hockey Team has a capacity of over 13,000, the arena hosts everything from world‑class music tours and comedy to sporting spectacles and family shows, attracting audiences from across the UK. Renowned for its versatility and vibrant atmosphere, the arena continues to play a central role in Sheffield’s cultural scene, delivering exceptional experiences both on and off the stage. About the Role We have a rare and exciting opportunity to join our team as Head of Operations. Reporting to our General Manager, you will be responsible for supporting the safe and effective operation of Utilita Arena Sheffield with specific responsibility for events and security. As part of the venue leadership team, you will be instrumental in driving the venue’s strategic goals and objectives. You will be an innate leader, overseeing a dedicated team whose mission is to ensure our venue is always compliant and that all standards, policies, procedures are followed impeccably. You will own and deliver, planning and delivery of our events, paying particular attention to maintaining Legends Global’s high levels of guest / client care and satisfaction. We are looking for a creative thinker, someone solution-focussed who will constantly explore ways to evolve their team by introducing new and innovative ways of driving success in your division. In this role your shift pattern each week will be based around events and you will be required to work evening, weekends and bank holidays. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Management of all Events, Facilities, Estates and Security Teams, as well as the Domestic Service provider and team ensuring compliance with all company, statutory, employment legislation, health and safety and legislative polices, standards and procedures including training. Assist with contracting and delivering an annual programme of mixed events. Attend events as EOD or Duty Manager Oversee the negotiation, implementation and management of service contracts e.g. security and cleaning. Assist in the review and update of emergency procedures and risk assessments. We are looking for someone with: A demonstrable career of working in Events/Estates/Facilities/Operations in Events/Stadia in a senior management position – Essential Strong knowledge of event and building management, maintenance and custodial functions in various areas including M&E, Security, House Keeping and Health & Safety - Essential Innate interpersonal skills and the ability to build strong, lasting business relationships with stakeholders at all levels – Essential Innate organisation and communication skills - Essential IT and System Literate – Essential Recruitment Process Outlined: 1st Stage - Intro Call with Talent Acquisition Team 2nd Stage - Interview with Venue Team 3rd Stage - Meet & Greet with a member of our Legends Global Senior Leadership Team Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.