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B&M Retail
Customer Service ManagerB&M Retail • Stafford, England
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Customer Service Manager

Customer Service Manager

B&M Retail • Stafford, England
30+ days ago
Job type
  • Permanent
Job description
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Kingsmead store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends. What you'll be doing: * Lead and motivate the front‑end team to deliver polite, prompt, and friendly service * Be a visible, approachable leader for customers and colleagues * Coach team members to build their skills and service confidence * Oversee stock and cash control procedures, ensuring security and compliance * Support a great store culture and contribute to a positive workplace What we're looking for: * Experience managing teams in fast paced retail or hospitality * Strong numeracy and problem‑solving skills * A flexible, hands‑on attitude with great people skills * Passion for retail and delivering exceptional customer service Why join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leadership brings a clear vision, renewed energy, and a people‑first approach, making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/ Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues. #J-18808-Ljbffr
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Customer Service Manager • Stafford, England

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