Director, Software Engineering

Lead engineering excellence across products that protect revenue today while creating a stronger, more resilient foundation for critical business operations and future modernization. The Director is responsible for leading multiple software development departments delivering business-critical B2B integration solutions. The role combines people leadership, technical governance, and strategic alignment across a distributed, global organization. The Director ensures teams operate efficiently, follow defined processes and standards, and deliver secure, scalable, and high-quality solutions aligned with the company’s business objectives. We are looking for a leader that has led transformational efforts, created and delivered technical roadmaps, and creates engineering excellence. This leader plays a key role in protecting and generating revenue by ensuring our products meet the needs of our large and diverse customer base. Key Responsibilities: Engineering Strategy * Partner with Product, QA, and Architecture teams to define the roadmap, prioritizing high-value initiatives and platform enhancements. * Drive the adoption of automation, CI/CD pipelines, and other tools to increase development velocity and reliability. * Define and continuously improve software development processes, methodologies, and SDLC best practices. * Establish and enforce release criteria, automated testing goals, and quality benchmarks across teams. * Ensure that development processes comply with regulatory and audit requirements, including ISAE3402. Team Leadership * Manage leaders and broader team across multiple locations (primarily Europe, Vietnam, China, and US). * Lead four departments consisting of architects, developers, QA engineers, database specialists, and monitoring teams. * Define individual goals, follow up on performance, and conduct regular evaluations. * Drive employee engagement, motivation, and retention across geographically distributed teams. * Promote continuous learning by initiating cross training and identifying ways for the team to grow their skills and experiences. Organizational Alignment & Collaboration * Ensure strong alignment between development teams and key stakeholders, including; Product, Services + Support, Tech Ops and Sales * Act as a key interface between business and engineering to ensure delivery meets business expectations. * Contribute to cross-functional initiatives and organizational improvements. Technical Leadership & Architecture Oversight * Responsible for architecture, design, and security across a portfolio of multiple software products (approx.
10+ systems within B2B supply chain integration). * Promote innovation in architecture, automation, and development practices to improve scalability, reliability, and user experience. Delivery & Execution * Ensure that teams deliver according to agreed goals, roadmaps, and priorities. * Monitor performance and capacity across teams and initiate improvements where needed. * Drive execution excellence, ensuring that delivery is not only stable but continuously improving (moving beyond “BAU” mindset where relevant). * Drive routines and commitments through leaders for daily standups and sprint planning to ensure roadmap alignment and timely resolution of high-priority issues. * Demonstrate proficiency and curiosity in using AI-enabled engineering tools to enhance productivity, code quality, and problem-solving, while adhering to secure coding standards and engineering best practices. Requirements for Success: * Bachelor’s degree in Computer Science, or related field preferred or equivalent work experience. * 10+ years of software engineering experience, with at least 5 years in engineering leadership, including leading global teams * Proven success leading teams delivering SaaS or enterprise B2B products * Expertise in development frameworks and languages (Java, C#, .NET, Node.js, Python, or similar) * Demonstrated experience improving team velocity, scaling agile processes, and optimizing engineering workflows * Experience owning release trains on live, customer-facing platforms with zero-disruption requirements * Solid understanding of software architecture, development processes, and system design * Strong stakeholder management and communication skills * Ability to balance strategic thinking with operational execution * Experience with governance, compliance, and audit-driven development processes * Continuous improvement mindset with focus on quality and efficiency * Evidence of building strong engineering culture rooted in autonomy, accountability, and technical excellence and KPIs * Experience with integration platforms specifically Supply Chain preferred Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.
We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.