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2nd Line Service Desk Engineer Stoke-On-TrentDee Set • Stoke-on-Trent, Staffordshire, UK
2nd Line Service Desk Engineer Stoke-On-Trent

2nd Line Service Desk Engineer Stoke-On-Trent

Dee Set • Stoke-on-Trent, Staffordshire, UK
19 days ago
Salary
£26,797.00 yearly
Job type
  • Full-time
Job description

2nd Line Service Desk Engineer

Purpose of the role:

Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology.

Scope of Support

Supports services across the IT landscape, including:

  • Service Desk: Incident, Request & Problem Management
  • Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo
  • Infrastructure & EUC: Devices, Azure, Active Directory, networking
  • Security & Access: Identity, endpoint protection, access control
  • Operational Tech: Warehouse scanners, printers, mobile devices

Key Responsibilities:

  • Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues
  • Take ownership of incidents through to resolution with clear user communication
  • Act as a key escalation point for 1st line and support training guidance
  • Maintain MDM asset records, and application catalogue
  • Collaborate with 3rd line teams and ...
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2nd Line Service Desk Engineer Stoke-On-Trent • Stoke-on-Trent, Staffordshire, UK

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