Strategic Account Manager

Role

Strategic Account Manager serves as the pioneering leader for our most critical global accounts, acting as a strategic partner, trusted advisor, and the central orchestrator of the customer-facing team. The role’s mission is to transition high-value accounts into deep, long-term partnerships, driving mutual growth and co-creating innovation. Operating as a critical extension of our leadership, you will shape global commercial frameworks and embed our solutions at the heart of the customer's transformation agenda. The role is responsible for leading the organization's most critical accounts. Manages and develops a portfolio comprising the top 3% of our global accounts, ensuring focused strategic impact and value delivery.

Duties and responsibilities

Strategic Partnership

• Become the Trusted Advisor Act as an indispensable partner by immersing yourself in the customer's business to proactively co-develop solutions that drive their long-term success.
• Lead strategic dialogues focused on the customer's core business challenges, positioning our organization as a key contributor to their strategic planning.
• Develop and maintain a deep, holistic understanding of the client’s organization, from their operational processes to their executive-level strategic priorities, ensuring our solutions are perfectly aligned to deliver maximum value.
• Own the engagement cadence, including leading Quarterly Business Reviews (QBRs) and facilitating joint strategic planning sessions.

Commercial Leadership

• Design and execute commercial strategies aligned with global frameworks to maximize account potential.
• Build predictive commercial models to forecast opportunities, mitigate risks, and ensure a data-driven path to achieving revenue targets.
• Focus all activities on delivering measurable business value, long-term growth, and customer loyalty rather than just immediate revenue.

Stakeholder & Executive Management

• Act as the central leader for all internal global resources aligned to the account, shaping the governance model to meet the customer's strategic needs.
• Build and nurture multi-threaded relationships, confidently engaging board-level executives and leading strategic reviews.
• Use your unique position Influence industry direction and internal product roadmaps by aligning the customer's future transformation needs with our strategic vision.

Qualifications

• Minimum 10 years of experience in a strategic sales or account management role, managing large, complex global accounts within a B2B software, technology, or professional services environment.
• Relevant post graduate business or discipline qualification ( MBA, MSc)..
• A broad experience in identifying, engaging and developing new C-suite relationships.
• A proven track record of engaging and becoming a trusted partner of C-Suite stakeholders.
• Demonstrated historical commitment to ongoing professional development that fosters C-suite engagement, influence, and a successful track record as a trusted partner.
• Outstanding executive presence and communication skills, with a proven ability to command a room of senior leaders, build consensus, and influence decisions at the board level.
• Thorough comprehension of strategic decision-making drivers to proactively deliver on them.
• Proven successful track record of identifying and delivering value-based solutions that align and enable customer strategic objectives.
• A history of enhancing organizational capability in account management at all levels through effective capability and best practice sharing.
• Demonstrated ability to create scalable and repeatable solutions that benefit both our colleagues and customers.
• Adopting a consultative and collaborative mindset with an approach that is proactive, solution-oriented, and focused on the client's long-term success.
• Highly proficient in financial modelling, forecasting, and building compelling, data-driven commercial strategies.
• Visionary and strategic thinker with a strong consultative mindset, relentlessly focused on long-term planning and client success.
• High emotional intelligence (EQ) and low ego; a natural relationship-builder who leads through influence rather than authority.
• Inherent proactivity and resilience, skilled at navigating complex organizational structures and ambiguity to drive outcomes.

Working conditions

This position will be based in Reading, UK and will be a hybrid role 3 days in the office.