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Metlifecare
Care Experience coordinator | Clevedon (Otau Ridge)Metlifecare • Clevedon
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Care Experience coordinator | Clevedon (Otau Ridge)

Care Experience coordinator | Clevedon (Otau Ridge)

Metlifecare • Clevedon
30+ days ago
Job type
  • Full-time
Job description
  • Deliver exceptional daily resident experiences.
  • Join a collaborative, experienced team in a brand-new Care Home
  • Excellent salary & extensive benefits on offer - find out more below!!

About the role

This is a new position so we can provide the best possible care to our Residents at our stunning new village, Ōtau Ridge Care Home in Clevedon, South Auckland.

Hours are 40 hours a week, Sunday to Thursday 08:30am to 5:00pm.

The position is primarily responsible for delivery of premium care hospitality services to Aged Care Residents in our Care Suites and also has a strong sales aspect. The role is required to support the Nurse Manager in a variety of areas in the care home, maintaining a strong resident and family partnership, supporting in the selling of Care suites to potential new residents, whilst delivering exceptional daily resident experiences.

Some of the great things you will do:

  • Supporting with selling of Care suites
  • Assisting Care Suite residents in a concierge-like capacity
  • Co-ordinating resident admissions and transitions (from Village) to care
  • Assisting the Nurse Manager to ensure front-of-house areas are presented attractively and are aligned to our design and service philosophy.
  • Assisting residents with any queries in relation to housekeeping, laundry and other services

About you
You will have previous experience in hospitality/guest service and/or Sales type positions, ideally in Aged Care, or client service facing roles. You are 'passionate & driven' to suceed, have excellent communication and problem-solving skills and a desire to provide a premium service to our Care Suite Residents and their families.

Check out some of our Benefits!

  • 3 paid wellness days & 1 paid day of leave to celebrate your birthday each year
  • Free Health and Life Insurance
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
  • Kiwisaver payments continued for those opted in over the age of 65 years

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,200 New Zealanders.

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Care Experience coordinator | Clevedon (Otau Ridge) • Clevedon

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