Job title: Senior Customer Service Agent
Salary: 27000 p/a
Location: Nottingham (3 days a week in the office 2 days WFH Monday to Friday)
Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more
Are you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact
Were looking for a confident and proactive Senior Customer Service Agent to join a dynamic and growing team in Nottingham. This role is ideal for someone who thrives in a fast-paced environment takes ownership of complex queries and enjoys being a go-to person within the team.
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key responsibilities: Senior Customer Service Agent
As a Senior Customer Service Agent youll play a pivotal role in delivering an exceptional customer journey while supporting the wider team with your experience and knowledge.
Youll be trusted to:
Your experience will help ensure customers receive not just answers - but a seamless positive experience every time.
Requirements: Senior Customer Service Agent
Working Pattern:
Were proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.
Keywords: Senior Customer Service Senior Customer Service Agent Advisor tickets CRM Administration Administrator case management
Required Experience:
Senior IC
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