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E-Solutions IT Services UK Ltd
Service Desk AnalystE-Solutions IT Services UK Ltd • Chester, Cheshire, UK
Service Desk Analyst

Service Desk Analyst

E-Solutions IT Services UK Ltd • Chester, Cheshire, UK
22 days ago
Salary
£120.00 daily
Job type
  • Full-time
Job description

Role Name : Service Desk -- Level 1 Analyst

Type : Contract – Inside IR35

Location : Chester, UK

Hybrid/Remote :Hybrid

Language : Spanish (native) + Italian (Native) + English

: Spanish + English

: German + English

We have 3 roles, you can apply if you have any one of them.

Role Type: 50% work from home & 50% from onsite - For the WFH / WFO, let me clarify – the requirement is 50% from office.

That translates to : 1 week – it’s 3 days at office, and the second week, it’s 2 days at office and keep that pattern

JD for the role:

Essential Duties and Responsibilities

  • Work as part of the Shift system on the IT Service Desk
  • Work as part of the 11x7 Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloguing them by symptom and resolution
  • Monitoring queues and assign tickets to appro...
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Service Desk Analyst • Chester, Cheshire, UK

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