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Juvo IT
IT Help Desk TechnicianJuvo IT • West Malling, Kent, UK
IT Help Desk Technician

IT Help Desk Technician

Juvo IT • West Malling, Kent, UK
19 days ago
Job type
  • Full-time
Job description

This is an ideal opportunity for a bright articulate IT Helpdesk/Service Desk Advisor, looking to progress their career with a forward thinking IT Helpdesk company based in West Malling, Kent. The role is office based.
As an IT Help Desk Technician you will be the first point of contact, providing 1st line IT support to users predominantly within the hotel and leisure industry.
The RoleProviding prompt and proficient technical support via email and phoneIdentifying, diagnosing, prioritising and resolving IT issuesMaintaining up-to-date and accurate recordsOut of Hours Support1-2 Saturday Mornings per month after training completed (overtime paid)
Experience/Knowledge/Skills12-18 months experience in a 1st line technical support roleProficient in Office365 including Exchange online, Sharepoint, Teams, Intune, EntraSaaS/Cloud Based applicationsAntivirus Software ESET, McAfee or similarBasic Firewall knowledge
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IT Help Desk Technician • West Malling, Kent, UK

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