Order To Cash Manager/ Accounts Receivable/ Credit Control/ Process Improvements/ Growing Shared Service Centre
Forge Talent are supporting a fast-growing Shared Service Centre in Liverpool with a requirement for an Order to Cash Manager. This is an excellent opportunity for an experienced people and process manager to drive efficiency within the department. A very exciting time to join the business as they continue to grow.
The role will take responsibility for delivering efficient, standardised, and controlled receivables processes across multiple business entities. You will be proactively driving cash collection, minimising aged debt, and driving continuous improvements in a fast-developing environment.
Order To Cash Manager Responsibilities:
Lead the end-to-end AR operations (billing, cash application, collections) across multiple business entities. Deliver against agreed service level agreements (debt ageing, cash targets, query resolution times) Manage and oversee workload balancing and resource planning in a high-volume and fast-moving environment. Manage, coach, and develop a team of 6 AR clerks, setting clear performance targets and identifying and addressing any training needs as required. Drive and promote a culture of accountability, customer service, and continuous improvements. Own and develop the collection strategy across portfolios, including segmentation and prioritisation. Monitor aged debt and drive reduction initiatives throughout the team. Managing escalations and partnering with commercial teams as required. Ensure accurate and timely invoicing aligned to contracts and SLAs. Oversee cash allocation accuracy and timely bank reconciliations. Implement effective query management processes to minimise delays in payments. Produce and review AR dashboards (DSO, ageing, overdue %, cash forecasting) Identify and deliver process improvements, automation, and standardisation initiatives. Leverage ERP systems and tools (Business Central, Power BI) to enhance efficiencies. Support Shared SC transformation programmes, migrations, and process transitions Act as key interface between the Shared Service Centre and the wider business, engaging with senior stakeholders on performance, risks, and improvements. Hold regular 121s with the team, setting development plans as required. Support recruitment processes for the department as they continue to grow.
Order To Cash Manager Required Skills and Experience:
Previous managerial/ supervisory experience in an AR or Credit Control capacity
Ideally gained within a fast-paced Shared Service Centre environment. Experience of leading multi entity teams is highly advantageous. A true understanding of SLAs, KPIs, and service delivery frameworks within a changeable and developing environment. Proven experience in driving process improvements, automations, and standardisation within a larger business environment. Strong technical IT skills, with an advanced level of Excel. Previous experience of using Business Central or Dynamics based products is highly advantageous although not essential. Excellent stakeholder management and influencing skills
with the ability to develop a team to adopt similar ways of working. Excellent people management skills with the ability to identify and address training needs to ensure that the team are achieving personal and company goals. The ability to develop and motivate the team to achieve excellent results, thus encouraging a positive and high performing environment. Previous experience of providing reporting to senior stakeholders. A positive, motivated and proactive management style with a focus on continual improvements.
If you are an experienced Accounts Receivable or Credit Control Manager looking for an opportunity to add value in a fast-growing team and business, we are very keen to speak with you. Please contact Rosie at Forge Talent for further information or submit your CV for review.
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Accounts Receivable Manager • London, United Kingdom
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