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Pertemps
Customer Service AdministratorPertemps • Basingstoke, United Kingdom
Customer Service Administrator

Customer Service Administrator

Pertemps • Basingstoke, United Kingdom
28 days ago
Salary
£12.71 hourly
Job type
  • Permanent
  • Temporary
Job description
Customer Service Administrator

Pertemps are currently recruiting for numerous Helpdesk / Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:

  • Tuesday to Saturday: 13:30–22:00

  • Sunday to Thursday: 13:30–22:00


Responsibilities as a Helpdesk / Customer Service Administrator:

  • Answering telephone calls and emails

  • Logging queries on the companies CRM system

  • Dealing with any live issues and investigating discrepancies

  • Completing KPI trackers and performance reports

  • Collate information and update business system

  • Chase internal teams to find query resolutions

  • Building and maintaining solid relationships with depots and customers


Requirements for this position:

  • Previous experience in a customer facing role

  • Confident speaking over the phone

  • Analytical working approach

  • Experience and knowledge of Microsoft packages


The Role:

  • £12.71 per hour

  • Temp to permanent position


If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
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Customer Service Administrator • Basingstoke, United Kingdom

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