Client Services Co-ordinator

What will you do

Every day as a Client Services Coordinator is different but your impact is always the same helping people access high-quality care while supporting the growth of our services.

You will:

• Act as a key point of contact for prospective and existing clients ensuring every enquiry receives a professional and timely response.
• Build positive relationships with clients families healthcare professionals and key stakeholders.
• Support Business Development Managers by coordinating enquiries referrals assessments and follow-up activity.
• Conduct proactive outreach activities including cold calling to generate new enquiries and referral opportunities.
• Maintain and update prospect pipelines using company CRM systems.
• Assist with marketing campaigns events networking activities and promotional initiatives.
• Support the creation and distribution of marketing materials presentations and digital content.
• Conduct market research and mystery shopping activities to identify trends competitor activity and opportunities for growth.
• Compile reports and insights to support business development strategies.
• Ensure client records and information are maintained accurately and in line with data protection requirements.
• Work collaboratively with colleagues across the organisation to identify growth opportunities and improve service delivery.

Qualifications :

What are we looking for

Previous experience in customer service care business development or client coordination is valuable but what matters most is your ability to build meaningful relationships communicate confidently and support people with professionalism and empathy.

What matters most is your ability to connect with people build trust and deliver excellent service.

Were looking for people who are:

• Confident communicators with strong telephone and written communication skills.
• Comfortable building relationships and conducting outreach activity including cold calling.
• Organised proactive and able to manage multiple priorities effectively.
• Professional personable and passionate about delivering exceptional customer experiences.
• Target-focused with a positive and resilient attitude.
• Comfortable working with CRM systems and maintaining accurate records.

Desirable

• Experience within health and social care homecare complex care or healthcare services.
• Understanding of NHS or local authority referral pathways.
• Experience supporting marketing sales or business development activities.
• Experience producing reports and analysing data to support decision-making.

Additional Information :

Heres what makes us different:

• Full induction and ongoing training to support your success.
• Opportunities for career progression within a growing national organisation.
• Exposure to business development marketing client services and operational functions.
• Supportive and collaborative team environment.
• Employee benefits recognition programmes and colleague support initiatives.
• Opportunities to make a meaningful difference within the care sector every day.

Ready to apply

Our quick and simple application process makes it easy to take the next step in your career.

Join CCH Group today and help us grow our services while making a positive difference to the people and communities we support.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1