Join us to shape the future of employee digital experiences at JPMorganChase. You will lead the operational heartbeat of our primary channels making a real impact on how employees get help find answers and connect to support. We value your leadership problem-solving skills and passion for delivering stable high-quality services. As part of our team youll collaborate across product engineering and analytics driving improvements that matter. Discover a role where your expertise powers meaningful change and career growth.
As an Employee Experience (EX) Product Channel Operations Director in the Employee Experience (EX) team you will manage the day-to-day operations of our key employee digital channels. You will ensure these channels are stable responsive and effective in connecting employees to the support they need. Your role involves close partnership with engineering product and domain teams to drive service quality and operational excellence. You will lead incident response coordinate operational improvements and maintain clear communication with stakeholders. Your work will directly influence the employee experience and operational transparency.
Job Responsibilities:
Required Qualifications Capabilities and Skills:
Required Experience:
Director
Employee Experience (EX) Product Channel Operations Director • Bournemouth, England, UK
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