Your new companyYou will be working for a known organisation that is based in London. The likely requirement will be to be on-site 2-3 times per month. This is a 3-month contract with a possible extension for a further 3 months. The rate is inside the scope of IR35. Please note, this isn't a UX Designer role, but more of a Process Driven role. My clients are looking for someone who can map journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new roleMultiple Immediate requirements for Service Designers with business banking experience The workWe're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer's first action through to the back-office steps that fulfil it.What you'll do
Service Designer • London, South East England, UK
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