Assistant Back of House Manager, The Savoy Hotel

Job Title: Assistant Back of House Manager

Department: Back of House F&B

Inspired and Supported by: Back of House Manager

Your purpose will be:

As Assistant Back of House Manager you will support the smooth and efficient running of all Kitchen and Back of House operations ensuring the highest standards of cleanliness organisation and compliance are consistently delivered.

You will be accountable for:

• Supporting the implementation and maintenance of BOH standards and ensuring all relevant documentation is correctly applied during shifts
• Assisting in the control and monitoring of chemical usage ensuring safe handling correct storage and staff training in line with COSHH requirements
• Maintaining full compliance with Health & Safety regulations and hotel policies including COSHH and HACCP standards
• Supporting the care and protection of all BOH furniture fixtures and equipment
• Assisting in the upkeep maintenance and cleanliness of all kitchen and BOH areas and equipment
• Ensuring all BOH areas are maintained in a clean safe and hygienic condition in line with statutory and hotel standards

Your key responsibilities & contribution will be:

• Support the supervision and coordination of BOH colleagues across stewarding operations stepping in to lead shifts when required
• Assist in delivering departmental goals set by the Back of House Manager ensuring operational efficiency and consistency
• Support ordering stock control and proper allocation of supplies uniforms tools and equipment
• Review group resumes and BEOs to ensure all BOH requirements are delivered accurately and on time
• Inspect BOH areas equipment and supplies to ensure standards are consistently met
• Support training delivery for stewarding colleagues particularly in sanitation hygiene and safe equipment use
• Assist with the organisation and setup of kitchen stations to ensure smooth daily operations
• Monitor cleanliness hygiene and presentation standards across all BOH areas
• Support scheduling productivity monitoring and day-to-day workforce coordination
• Assist in maintaining HACCP records pest control documentation and all compliance logs
• Participate in development discussions and on-the-job training with team members
• Support waste management processes ensuring correct segregation and minimisation of waste and waste streams contamination
• Assist in maintaining silverware china glassware and other service equipment standards
• Support stock takes purchase order preparation and inventory management
• Ensure adherence to grievance and disciplinary procedures when required
• Maintain clear and effective communication with all departments and external suppliers
• Responsible for weekly team rostering and labour scheduling including the effective use and management of HR System
• Complete daily operational reporting and shift updates through Avero ensuring accurate and timely communication of departmental activities
• Oversee and ensure completion of daily fridge cleaning checks through Kelsius maintaining full compliance with food safety and HACCP standards
• Support the ongoing management coaching and development of BOH Supervisors including performance management and individual development planning
• Support CES (Colleague Engagement Survey) initiatives through regular engagement with Savoyce and the organisation of quarterly team engagement activities and outings

Qualifications :

What you will need to do in this role

• 3 years experience: Previous supervisory experience within stewarding or BOH operations in a luxury environment
• Strong understanding of 5-star service standards and BOH operations
• Good communication skills with the ability to support and guide colleagues effectively
• Calm practical and solutions-focused approach under pressure
• Ability to work in a fast-paced changing environment
• Strong teamwork and collaboration skills
• Willingness to work rotating shifts including weekends and public holidays
• Good level of spoken and written English
• Basic computer literacy and familiarity with operational reporting system
• Industry-related certifications (HACCP Health & Safety COSHH training etc.)

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant gym interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of 100
• Local discounts for F&B and retail

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1