Communications Officer

Communications Officer Salary: £41,484 + excellent benefits Location: Wooburn Green, High Wycombe OR Letchworth Garden City Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases). Contract: Permanent Hours: 37 hours per week (Monday–Friday) Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. If you’re a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents. About the Role We’re looking for a talented and motivated Communications Officer to help shape how residents experience and engage with SettleParadigm. As a key member of our Communications team, you’ll take ownership of high‑profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them. A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. You’ll also support the development of our new resident‑facing website, helping to improve digital journeys and make information easier to find and understand. This is a varied, fast‑paced role where you’ll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents. Key Responsibilities: Lead high‑quality resident communications that inform, support and engage Own key communication channels including the monthly resident newsletter and digital content Use insight and analytics to shape targeted communications and improve engagement Support risk and reputational communications on sensitive or complex issues Contribute to the resident website ensuring content is accessible and user‑friendly Develop multi‑channel communication plans for service improvements and organisational initiatives Translate complex information into clear, plain‑English content Lead resident‑facing communications including service updates, consultations and performance information Produce key publications including the Annual Report to Residents Act as a trusted communications advisor to colleagues across the organisation What We’re Looking For You’re a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. You’re organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do. Must haves: At least three years’ experience in a communications or PR role Experience using digital platforms, including websites and intranets Experience delivering multi‑channel communications and campaigns Proven ability to manage complex communications projects from planning to evaluation Experience using insight, analytics and engagement data to shape communications Experience supporting sensitive or high‑profile communications Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom) Outstanding written, verbal and presentation skills Excellent organisational skills and attention to detail Ability to manage confidential or sensitive information with integrity Strong relationship‑building skills across all levels Communications, journalism or marketing degree, or equivalent experience Nice to haves: Understanding of the housing sector and regulatory requirements Membership of IPR/IoIC/CIPR or equivalent Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £ 41,484 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours & Additional Pay 37 hours per week, Monday - Friday. 09:00 - 17:30, Monday - Thursday 09:00 - 17:00, Friday Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 17/06/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.