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Mercier Consultancy Md
Remote Dutch Speaking Customer Experience Agent - Work in SofiaMercier Consultancy Md • Newtownabbey, Northern Ireland
Remote Dutch Speaking Customer Experience Agent - Work in Sofia

Remote Dutch Speaking Customer Experience Agent - Work in Sofia

Mercier Consultancy Md • Newtownabbey, Northern Ireland
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively.


Key Responsibilities

  • Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat.
  • Handle customer inquiries and resolve issues efficiently, ensuring a positive experience.
  • Maintain accurate records of customer interactions and update information in our CRM system diligently.
  • Gather feedback from customers to identify areas for improvement and contribute to service excellence.
  • Collaborate with team members to share knowledge and enhance the overall customer experience.
  • Keep yourself updated on our products, services, and industry developments to assist customers effectively.
  • Fluency in Dutch (both written and spoken) is required; knowledge of English is an advantage.
  • Prior experience in a customer service role is preferred, but not mandatory.
  • Excellent communication skills and a strong commitment to customer satisfaction.
  • Ability to multitask and prioritize effectively in a fast-paced office environment.
  • Familiarity with CRM systems and digital communication tools is advantageous.
  • Proactive attitude toward problem-solving and assisting customers.
  • A team player who can work harmoniously in a collaborative setting.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Relocation Package
  4. Health Insurance
  5. And Much More...
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Remote Dutch Speaking Customer Experience Agent - Work in Sofia • Newtownabbey, Northern Ireland

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