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Mexa Solutions Ltd
Remote 1st / 2nd Line IT Support Engineer - German SpeakingMexa Solutions Ltd • London, England
Remote 1st / 2nd Line IT Support Engineer - German Speaking

Remote 1st / 2nd Line IT Support Engineer - German Speaking

Mexa Solutions Ltd • London, England
30+ days ago
Job type
  • Full-time
  • Remote
Job description

German-Speaking

IT Support Engineer - Solve it. Support it. Speak their language. ?????
£25,000 - £35,000 | Fully Remote | IT Service Provider

You’re the go-to person when something breaks, and you’re fluent in more than just IT.

You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted.

This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.

What’s in it for you?

  • Salary: £25,000 - £35,000
  • Location: Fully remote - work from anywhere in the UK.
  • Language Skills: Use your German every day while building your IT career
  • Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
  • Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
  • Stability: Support a long-term customer with consistent demand and ongoing projects

What you’ll be doing:

  • Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
  • Troubleshooting hardware, software, network, and Microsoft 365 issues
  • Logging and managing tickets through to resolution
  • Escalating more complex issues to senior engineers when needed
  • Keeping users informed and ensuring a high level of customer service throughout
  • Working closely with internal UK-based teams to maintain smooth service delivery

What we’re looking for:

  • Fluency in spoken and written German: native or business-level essential
  • Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
  • Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
  • A calm, confident communicator who is able to support users with empathy and clarity
  • Someone who’s proactive, reliable, and comfortable working independently from home

This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team.

Ready to make your mark?


Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

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Remote 1st / 2nd Line IT Support Engineer - German Speaking • London, England

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