Talent.com
Spectrum It Recruitment
Remote Lead Technical Account Manager - VoIP / SIP / TelecomsSpectrum It Recruitment • Glasgow, Scotland
Remote Lead Technical Account Manager - VoIP / SIP / Telecoms

Remote Lead Technical Account Manager - VoIP / SIP / Telecoms

Spectrum It Recruitment • Glasgow, Scotland
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Senior Technical Account Manager - SaaS, VoIP, SIP

If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!

Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.

You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.

Experience Requirements:

  • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
  • Sound technical knowledge of TCP/IP networking and VoIP technology.
  • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
  • Demonstrated technical problem solving proficiency Software and/or Telephony.
  • Excellent analytical and advanced troubleshooting skills with end-users/customers
  • Excellent customer service and communication skills, both verbal and written
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

  • Working technical knowledge of contact centre software / design / functionality
  • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
  • Understanding of basic scripting fundamentals
  • Understanding of TCP/IP and internet fundamentals
  • Software, telecommunications and IP Telephony

Salary & Benefits:

- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.

Security Clearance:

Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.

To be considered for this opportunity, please share your CV and covering information by hitting apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Create a job alert for this search

Remote Lead Technical Account Manager - VoIP / SIP / Telecoms • Glasgow, Scotland

Similar jobs

Strategic Renewables Account Manager Remote UK

Hitachi ABB Power GridsScotland, GB
Remote
Full-time

Hitachi Energy in the United Kingdom is seeking an ambitious Account Manager to accelerate growth in renewables.You will own key customer relationships across the UK and Europe, develop strategic p... Show more

 • Promoted

SaaS Product Delivery Lead (Hybrid)

Nine TwentyGlasgow, Scotland, GB
Full-time

Nine Twenty in Glasgow is seeking a Product Delivery Manager to lead a team responsible for delivering a market-leading enterprise SaaS platform.This leadership role involves managing 8 Engineers a... Show more

 • Promoted

Senior Network Engineer: Satellite-to-Cloud Networking

Spire GlobalGlasgow, Scotland, GB
Full-time

Spire Global is seeking a Senior Network Engineer to strengthen on-site antenna network infrastructure and support the data pathway from satellites to cloud workloads.You will design L3 topology, i... Show more

 • Promoted

Technical Director

MOTT MACDONALDGlasgow, Scotland, GB
Full-time

Our division provides Civil expertise across power generation and HV transmission including power plants, HV substation / HVDC Interconnector converter station, and HV cable projects.Due to continu... Show more

 • Promoted

Technical Account Manager - £55,000 - £60,000 A Year

Building Controls SpecialistBarrhead, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Manage existing client accounts for a building controls specialist, acting as a technical liaison, identifying upsell opportunities, and contributing to business growth. Show more

 • Promoted

Print Account Manager – Onsite Client Lead

Harrison Scott AssociatesScotland, GB
Full-time

Harrison Scott Associates is looking for a driven Account Manager to oversee key printing projects for a household name client in Scotland.The ideal candidate will have extensive knowledge of print... Show more

 • Promoted

Senior Network Engineer

SpireGlasgow, Scotland, GB
Full-time

We are building a next-generation network connecting.This system must operate across.This is a hands-on role working across.Yourresponsibilities will include:.Network Design & Architecture:.Design ... Show more

 • Promoted

Lead Delivery Manager

Scott LogicGlasgow, Scotland, GB
Full-time

Scott Logic is an independent software consultancy helping some of the world's most complex organisations solve hard technology problems.We work across financial services, public sector, and beyond... Show more

 • Promoted

Senior Account Manager & Team Lead — Hybrid Role

Close BrothersGlasgow, Scotland, GB
Full-time

Close Brothers is seeking a capable line manager to lead a team of Account Managers across the asset finance onboarding journey.You will coordinate proposals, liaise with underwriting and operation... Show more

 • Promoted

Associate Director / Technical Director - Wastewater Network Modelling

WSP in the UK & IrelandScotland, GB
Full-time

At WSP, we’re investing in talented leaders who want to shape the future of our water environment.As an Associate/Technical Director, you’ll play a key role in guiding our teams, strengthening our ... Show more

 • Promoted

Technical Lead

Curo Resourcing Ltd.East Kilbride, Scotland, GB
Full-time

Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events.We’re partnering with a well-established, product-led technology busi... Show more

 • Promoted

Technical Account Manager - £55,000 - £60,000 A Year

Brightwork LtdRutherglen, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Client-facing role for a Building Energy Management Systems (BEMS) professional to combine technical expertise with commercial growth for a building controls specialist. Show more

 • Promoted

Senior Network Commissioning Engineer - Project Delivery

Genesis Technology ServicesGlasgow, Scotland, GB
Full-time

Genesis Technology Services is looking for a 3rd line support engineer to provide technical ownership and leadership within the MES SPEN Project Engineering team.The role involves understanding com... Show more

 • Promoted

Senior Business Advisory Leader (Remote)

Pro-TaxScotland, GB
Remote
Full-time

Pro-Tax is seeking a Business Advisory Senior Manager to lead their expanding team in Aberdeen or remotely.This role involves managing business advisory projects, developing client relationships, a... Show more

 • Promoted

IT Infrastructure Team Lead

Cathcart Associates Group LtdGlasgow, Scotland, GB
Temporary

IT Infrastructure Operations Leader required on a 12‑month fixed term contract to lead an infrastructure engineering team within a leading international organisation in Glasgow.This is a key role r... Show more

 • Promoted

Global Infra Team Lead — Hybrid IT Delivery

Cathcart TechnologyGlasgow, Scotland, GB
Full-time

Cathcart Technology is seeking an experienced IT leader to manage and develop a global infrastructure engineering team.You will ensure high-quality service delivery, oversee incidents and changes, ... Show more

 • Promoted

Blast Technical Lead

AECOMGlasgow, Scotland, GB
Full-time

At AECOM, we're delivering a better world.Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thr... Show more

 • Promoted

OME Key Account Technology Partner

Thales GroupGlasgow, Scotland, GB
Full-time

OME Key Account Technology PartnerApplyremote type: Hybridlocations: Glasgowtime type: Full timeposted on: Posted Todayjob requisition id: R0331217Location: Glasgow, United KingdomThales ... Show more

 • Promoted

Remote Infra & Network Engineer – 1st to 3rd Line Support

WaterstonsGlasgow, Scotland, GB
Remote
Full-time

Waterstons is seeking an experienced Infrastructure & Network Engineer to join our expanding Remote Services team.You will monitor and maintain client networks and infrastructure, acting as the fir... Show more

 • Promoted

Senior Product Marketing Manager: Global GTM Lead (Remote)

CanonicalGlasgow, Scotland, GB
Remote
Full-time

A leading open source software company is seeking a Senior Product Marketing Manager to own go-to-market strategies for key products.The successful candidate will lead messaging efforts and collabo... Show more