Customer Success Manager - ERP Software - Remote / Midlands(ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager(ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need:
Experience in customer-facing account management, customer success, or client service roles.
Strong empathy and top-tier communication skills.
Background managing or supporting smaller commercial accounts.
Exposure to software or tech-enabled services is an advantage.
Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll:
Collaborate with a close-knit team to support and retain smaller commercial clients.
Speak to customers daily, understanding challenges and resolving them with internal support.
Deliver exceptional service, focusing on satisfaction over sales.
Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
100% remote with only monthly travel to Southampton
Emphasis on empathy, service, and long-term client value
Modern, agile ERP product with bi-weekly feature releases
Clear progression opportunities into senior roles
Supportive, expert team culture
please apply!
Remote Customer success manager • Norwich, England
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