Talent.com
Cooper Lomaz Recruitment
Remote Senior IT Support AnalystCooper Lomaz Recruitment • Sunderland, England
Remote Senior IT Support Analyst

Remote Senior IT Support Analyst

Cooper Lomaz Recruitment • Sunderland, England
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description

Job Title: Senior IT Support Analyst

Location: Remote (travel to offices in the North West approx. 1-2 times per month)

Salary: Up to £30,000 per annum

Contract: Full-Time, Permanent

I'm working with a long-standing client who is looking to add a Senior IT Support Analyst to their growing team. This role has become available due to an internal promotion, a clear sign of the career development opportunities on offer.

You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. The position is primarily remote, with occasional travel to the North West for on-site meetings and support.

Key Responsibilities

  • Deliver 1st and 2nd line IT support to internal users, resolving a broad range of technical issues.
  • Act as a trusted point of contact for business stakeholders, ensuring excellent communication and service delivery.
  • Support and maintain various software applications, particularly Case Management and Healthcare systems (experience in these is advantageous).
  • Diagnose, troubleshoot, and escalate complex issues where necessary.
  • Contribute to IT projects, system enhancements, and process improvements.
  • Keep accurate documentation of incidents, resolutions, and standard processes.

Skills & Experience

  • Proven experience in both 1st and 2nd line IT support.
  • Exceptional communication skills with the ability to engage stakeholders at all levels.
  • Confident participating in virtual and in-person meetings.
  • Strong problem-solving abilities and a proactive, self-starting approach.
  • Experience with Case Management or Healthcare software (desirable, not essential).
  • Ability to work independently while contributing to a collaborative team environment.
  • A self-motivated learner who researches solutions before seeking assistance.

This is a fantastic opportunity to step into a senior role within a supportive IT team that values progression and professional growth.

Apply now to take the next step in your IT career.

Create a job alert for this search

Remote Senior IT Support Analyst • Sunderland, England

Similar jobs

24/7 IT Service Desk Analyst – First Line Support

NECSWSTees Valley, England, GB
Full-time

NECSWS in Tees Valley is seeking a 1st Line IT Support professional to join their Hartlepool office.This role requires excellent customer service skills and experience in IT service provision.The s... Show more

 • Promoted

IT Client Services Manager — Tech Coach for Impact

YMCA North TynesideNorth Shields, England, GB
Full-time

YMCA North Tyneside in North Shields is seeking an IT Client Services Manager to connect teams with technology essential for their operations.This full-time position involves acting as the main con... Show more

 • Promoted

Operational Systems & Apps Specialist

Jackson HoggSouth Shields, England, GB
Full-time

A recruitment firm is seeking a proactive Operational Systems & Applications Specialist to manage and improve operational systems.The role involves ensuring system performance, supporting users, an... Show more

 • Promoted

IT Technician Placement Programme

Career ChangeSunderland, England, GB
Full-time +1

IT Technician Placement Programme – No Experience Required.Our training will help you kick‑start a new career in IT.We are recruiting for companies who are looking to employ our IT support trainees... Show more

 • Promoted

Inspiring Business Studies & IT Teacher (Long-Term Supply)

The Education NetworkSeaham, England, GB
Temporary

An education agency is seeking a dedicated Supply Business Studies and IT Teacher for a long-term position in Durham.Starting in March 2026, this role involves planning engaging lessons, assessing ... Show more

 • Promoted

Support Team Leader - £28,000 - £30,000 A Year

JAYCO RecruitmentStockton-On-Tees, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Leading support teams, delivering person-centered care, managing budgets and ensuring CQC compliance. Show more

 • Promoted

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Middlesbrough, MDB, GB
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Senior Regional Compensation Specialist - UK and Denmark

HuntBillingham, England, GB
Full-time

FUJIFILM Diosynth Biotechnologies.Trusted for generations, we are a CDMO partner for life.This is your opportunity to push the boundaries of your potential to impact where we know it matters most: ... Show more

 • Promoted

Business System Lead

InvestigoSunderland, England, GB
Permanent

Sunderlandhybrid 3-4 days per week on-site.A Business Systems Lead is required to join a well-established organisation, taking ownership of the delivery, development, and optimisation of business s... Show more

 • Promoted

Senior IT Support Engineer - Escalations & Projects Lead

CDER Group LtdTees Valley, England, GB
Full-time

A leading debt collection company in Tees Valley is seeking a skilled IT Support Engineer to provide second line technical support.You'll mentor junior staff and manage complex tickets while ensuri... Show more

 • Promoted

Hybrid IT Infrastructure & End-User Support Specialist

Willis Aviation Services LimitedTees Valley, England, GB
Full-time

A global aviation services provider is seeking an IT Infrastructure & Support Specialist for their Teesside facility.This hybrid role requires a combination of hands-on technical support and system... Show more

 • Promoted

Data & Integration Analyst

Computer Futures / SThree GroupTees Valley, England, GB
Full-time

Split between multiple North East and Yorkshire locations, with regular travel required.Initial contract with potential extension.This role will focus on integration analysis, data mapping, migrati... Show more

 • Promoted

IT & Computing Programme Leader - Part-Time, Flexible Hours

Education Partnership North EastSunderland, England, GB
Part-time +1

Education Partnership North East is hiring a Programme Leader & Lecturer in IT/Computing in Sunderland for a part-time, permanent role.You'll be responsible for developing innovative teaching and l... Show more

 • Promoted

Senior IT Systems Analyst

BarbourSouth Shields, England, GB
Full-time

We are currently recruiting for a Senior IT Systems Analyst to join our IT team based at our Head Office in South Shields.As a Senior IT Systems Analyst, you will play a key role in delivering high... Show more

 • Promoted

Strategic IT Solutions Sales Manager

Populus Select LtdTees Valley, England, GB
Full-time

A growing technology organisation in the UK is seeking a proactive IT/Sales executive to support expansion in key markets.This role suits someone who enjoys relationship building and understanding ... Show more

 • Promoted

Security Analyst — Safeguard Our iGaming Platform

Praxis TechSunderland, England, GB
Full-time

Sunderland-based iGaming company, is seeking a security-focused professional to ensure the security and integrity of its gaming platform and to protect against potential threats.You will monitor sy... Show more

 • Promoted

Employment Specialist | Connect to Work

IPS GrowSunderland, England, GB
Full-time

Could you help people with health conditions, disabilities and complex barriers find meaningful employment and achieve their goals? Join Triage as an Employment Specialist and deliver personalised ... Show more

 • Promoted

Cloud Computing Engineer - Senior

WorldlineTees Valley, England, GB
Full-time

In Worldline T&M, our technology addresses persistent challenges of the business-to-business and business-to-consumer world.We design and operate many leading digital software-as-a-service products... Show more