Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data.
There are two exciting trends affecting the primary care sector right now.
Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products.
Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028.
We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise!
About the role:
As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod.
This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs.
Responsibilities:
Ticket Handling & SLAs
Customer Satisfaction & Communication
Product Knowledge & Tools
Process Ownership & Escalation
Competitive salary
£2,000 per annual CPD package to be used at your discretion
Full kit for home office
Health insurance and life assurance (including dental and optical) for UK staff
Company trips
24 days holiday annually, plus a day off on your birthday
Extended parental leave
Contributing pension scheme for UK staff
We seek a fully remote candidate from the UK or anywhere GMT +/- 1.
Remote Support Specialist Finance • Stevenage, England
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